Partner Interoperability for VM-Series Firewalls

Partner Qualified
—Palo Alto Networks customer support helps you with any issue related directly to VM-Series firewalls. A VM-Series firewall issue is defined as an issue that occurs after a packet enters the firewall. This level of support does not include issues related to a partner platform.
VM-Series issues include:
An issue with your PAN-OS configuration
An issue with VM-Series upgrades
An issue with VM-Series licensing
An issue with VM-Series documentation
Palo Alto Networks Certified
—Palo Alto Networks customer support helps you with all VM-Series firewall issues as well as any issues related to an approved partner platform. A platform issue is defined as an issue that involves a packet that is outside of the VM-Series firewall, such as before it arrives at or after it leaves the firewall or hypervisor. Palo Alto Networks Certified support also includes support for your hardware configuration.
Partner platform issues include:
A network interface that is not recognized by the VM-Series firewall
The VM-Series firewall is not booting
A platform configuration issue
An issue with bootstrapping the VM-Series firewall
An issue that prevents the connection to other networking devices
Issues related to high availability (HA) functionality
I/O Acceleration (DPDK, SR-IOV, and PCI passthrough)

Palo Alto Networks Certified Integrations
Partner-Qualified Integrations