usually include Advanced URL
If you think a domain or URL
has been incorrectly categorized, you can submit a recategorization
request through your firewall or Test A Site, our URL category
lookup tool. You can also submit bulk recategorization requests
through Test A Site. Both methods require you to suggest at least
one new category for the URL you want reviewed.
You cannot request a change to the risk category a URL receives, or for
URLs categorized as
On the firewall, you can request a URL category change from the Detailed Log View of
a URL filtering log entry. On Test A Site, search the URL you want recategorized to
view its categorization in PAN-DB. The link to the request form follows the query
results. To access the bulk change request form, log in to Test A Site. After
logging in, the webpage displays a link to the bulk request form.
Immediately after someone submits
a change request, an automated crawler analyzes the URL. If the
crawler validates your category suggestion, Palo Alto Networks approves
your request and immediately updates PAN-DB with the new category. If not, human editors from Palo Alto Networks
threat research and data science teams review your request. They
may decide to keep the original category, agree with your suggested
category, or change the category (if they disagree with both the
original and the suggested category).
submitting a change request, you’ll receive an email confirmation.
After the investigation is complete, you’ll receive a second email
with the results.