If you believe PAN-DB has incorrectly categorized a website,
submit a URL category change request by one of these methods.
Where can I use
What do I need?
Advanced URL Filtering license (or a legacy URL filtering
Legacy URL filtering licenses are discontinued,
but active legacy licenses are still
Prisma Access licenses usually include Advanced
URL Filtering capabilities.
If you think a domain or URL
has been incorrectly categorized, you can submit a recategorization
request through your firewall or Test A Site, our URL category
lookup tool. You can also submit bulk recategorization requests
through Test A Site. Both methods require you to suggest at least
one new category for the URL you want reviewed.
cannot request a change to the risk category a URL
receives, or for URLs categorized as
On the firewall, you can request a URL category
change from the Detailed Log View of a URL filtering log entry.
On Test A Site, search the URL you want recategorized to view its
categorization in PAN-DB. The link to the request form follows the query
results. To access the bulk change request form, log in to Test
A Site. After logging in, the webpage displays a link to the bulk
Immediately after someone submits
a change request, an automated crawler analyzes the URL. If the
crawler validates your category suggestion, Palo Alto Networks approves
your request and immediately updates PAN-DB with the new category. If not, human editors from Palo Alto Networks
threat research and data science teams review your request. They
may decide to keep the original category, agree with your suggested
category, or change the category (if they disagree with both the
original and the suggested category).
submitting a change request, you’ll receive an email confirmation.
After the investigation is complete, you’ll receive a second email
with the results.