If you think a domain or URL has been incorrectly categorized, you can submit a recategorization request through your firewall or Test A Site, our URL category lookup tool. You can also submit bulk recategorization requests through Test A Site. Both methods require you to suggest at least one new category for the URL you want reviewed.

On the firewall, you can request a URL category change from the Detailed Log View of a URL filtering log entry. On Test A Site, search the URL you want recategorized to view its categorization in PAN-DB. The link to the request form follows the query results. To access the bulk change request form, log in to Test A Site. After logging in, the webpage displays a link to the bulk request form.

Immediately after someone submits a change request, an automated crawler analyzes the URL. If the crawler validates your category suggestion, Palo Alto Networks approves your request and immediately updates PAN-DB with the new category. If not, human editors from Palo Alto Networks threat research and data science teams review your request. They may decide to keep the original category, agree with your suggested category, or change the category (if they disagree with both the original and the suggested category).

After submitting a change request, you’ll receive an email confirmation. After the investigation is complete, you’ll receive a second email with the results.