Troubleshooting guidelines for common issues, including problems activating the Advanced
URL Filtering license and incorrect URL categorization.
Where can I use
What do I need?
Advanced URL Filtering license (or a legacy URL filtering
Legacy URL filtering licenses are discontinued,
but active legacy licenses are still supported.
This chapter shares tasks for diagnosing and resolving common
URL filtering problems for Palo Alto Networks next-generation firewalls.
Before you reach out to Palo Alto Networks support regarding these
issues, complete the steps in the relevant tasks. If you still need
to reach out to support, be sure to include all information you
learned from performing troubleshooting tasks.
Troubleshooting and monitoring web activity often go hand-in-hand. Leverage monitoring and
logging tools often to identify and troubleshoot issues that this chapter does not
explicitly discuss. Familiarize yourself with monitoring tools and tasks in the