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    Troubleshooting
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    Advanced URL Filtering

    Troubleshooting

    Table of Contents
    End-of-Life (EoL)

    Troubleshooting

    Troubleshooting guidelines for common issues, including problems activating the Advanced URL Filtering license and incorrect URL categorization.
    Where can I use this?
    What do I need?
    • PAN-OS
    • Advanced URL Filtering license (or a legacy URL filtering license)
    Note:
    Legacy URL filtering licenses are discontinued, but active legacy licenses are still supported.
    This chapter shares tasks for diagnosing and resolving common URL filtering problems for Palo Alto Networks next-generation firewalls. Before you reach out to Palo Alto Networks support regarding these issues, complete the steps in the relevant tasks. If you still need to reach out to support, be sure to include all information you learned from performing troubleshooting tasks.
    Troubleshooting and monitoring web activity often go hand-in-hand. Leverage monitoring and logging tools often to identify and troubleshoot issues that this chapter does not explicitly discuss. Familiarize yourself with monitoring tools and tasks in the Monitoring chapter.

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