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    AI Access Security

    Known Issues

    Table of Contents

    Known Issues

    Review the known issues in
    AI Access Security
    .
    Where Can I Use This?
    What Do I Need?
    • NGFW (Managed by Panorama or Strata Cloud Manager)
    • Prisma Access (Managed by Panorama or Strata Cloud Manager)
    One of the following:
    • AI Access Security
       license
    • CASB-PA license
    • CASB-X
       license
    Issue ID
    Description
    NETVIS-2045
    AI Access Security
     displays User count discrepancies between the User sidercar and:
    • AI Access Security
       Insights dashboard (
      Insights
      Dashboard
      ) in the GenAI Use Case Breakdown.
    • GenAI Use Case Details in the
      AI Access Security
       Insights dashboard.
    NETVIS-2039
    The
    Strata Cloud Manager Command Center
     doesn't correctly display your currently active
    AI Access Security
     in the
    Security Subscription
     widget.
    NETVIS-1973
    You are unable to change the application tag from Activity Insights (
    Insights
    Activity Insights
    Applications
    ) or from the GenAI Use Case page (
    Insights
    AI Access
    ). Additionally, filtering your Applications (
    Insights
    Activity Insights
    Applications
    ) using the GenAI filter returns no results.
    Workaround
    : Select
    Manage
    Configuration
    NGFW and Prisma Access
    Objects
    Applications
    Application
     to tag your GenAI apps.
    NETVIS-1825
    In the Activity Insights Application dashboard (
    Insights
    Activity Insights
    Application
    ), changing the application tag may take up to 5 minutes to display the new tag.
    LST-15102
     and
    LST-15123
    Adding an
    NGFW
     to
    Strata Cloud Manager
     and then activating the
    AI Access Security
     license causes the
    NGFW
     to no longer display in
    Strata Logging Service
    . This is a display issue and does not impact log forwarding functionality. However you cannot move the
    NGFW
     to a different
    Strata Logging Service
     tenant.
    Workaround
    : When onboarding your
    NGFW
    , do so in the following order.
    1. Onboard your NGFW to
      Strata Logging Service
      .
    2. Add
      NGFW
       to
      Strata Cloud Manager
      .
    3. Activate
      AI Access Security
      .

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