Where do I Find my Existing AIOps for NGFW Instances?
AIOps for NGFW
Instances?Describes where to find the existing AIOps instances
after migration.
Palo Alto Networks will manage the migration of existing
AIOps for NGFW
instances in the support account view to the
tenant view. In the simplest form, this means bringing your support
account instances that are not TSG aware and converting them to
tenant view instances that are TSG aware. Along with the AIOps for NGFW
instances, all your dependencies such as Cortex
Data Lake (CDL) and Cloud Identity Engine (CIE) instances also get
migrated. If there is a dependent product such as the IoT service
that does not yet support the TSG, AIOps for NGFW
and
its associated applications will not migrate until the dependent
applications are tenant aware.The migration process will be performed by our engineering teams
and you will not see any impact on your infrastructure or services.
After you have received information about completion of the migration
of your
AIOps for NGFW
instance to a tenant, you can
access it through apps.paloaltonetworks.com/hub.The existing
AIOps for NGFW
app instances will be
migrated from the support account view to a tenant view. If you
are viewing the support account, you can find your migrated AIOps for NGFW
instances by toggling View by Support
Account
off.
For all existing customers, a default TSG is automatically created
that is associated with your CSP ID. You only need to create a new
TSG if your situation necessitates existence of multiple TSGs due
to a need for special deployment considerations such as MSSPs and
multi-geography deployments that you need to handle separately.
That said, if you need to create a new TSG, you can do it from the
hub. Generally, this is done at the time of activating a new application
or service. AIOps for NGFW activation workflow allows you to create
a new TSG when you are activating the app for the first time, or
reuse an existing TSG, if no prior instance of the application exists
in that existing TSG.
