Identify User Experience Issues with AI Assist

1. Click Activity InsightsUsers, select an impacted user from the User List table and click AI Assist to open the co-pilot sidebar.

2. Formulate and submit your troubleshooting query. Do one of the following:

   • Enter your question in natural language, for example, "Why is Jonsmith having a degraded experience on figma.com?".
   • Select a pre-suggested prompt, such as "Diagnose why Susan Jobs is having a bad experience on Microsoft Teams.". Select the query and click Modify to update the query before you execute it.
3. Review and execute the diagnostic plan.

   1. The AI Assist presents a detailed diagnostic plan outlining investigation steps, such as assessing device health, reviewing real-user experience, and performing synthetic tests.
   2. Click the expand button to view the co-pilot window in full screen.
   3. To refine your initial prompt before execution, click Modify
   4. To proceed with the analysis, click Execute.

4. Monitor the execution and view the final analysis report.

   1. Observe the Copilot sidebar as it displays intermediate updates and findings during the execution phase.
   2. Upon completion, review the Executive Report, which includes:
      • Root cause determination - AI Assist correlates findings across all domains to identify the true root cause rather than just the most visible symptom. For example, critically high memory usage on the user's client device.
      • Supporting evidence - Shows specific data points and metrics to support the root cause identified.
      • Blast radius analysis - The system determines whether the issue is isolated to a single user or affects multiple users, helping you prioritize remediation efforts.
      • Timeline and baseline comparison
      • Diagnostic journey summary - AI Assist analyzes the issue and creates a diagnostic plan tailored to the specific user and application context.
      • Recommendations for immediate and long-term actions.
5. Based on the Recommendations section of the report, take the suggested steps to address the root cause.