Monitor Application Experience by Office Location

Table of Contents

Create an Application Suite to Monitor a Group of Apps

Monitor Application Experience by Office Location

Filter and analyze performance data by office location to pinpoint issues.

Where Can I Use This?	What Do I Need?
Prisma Access (Managed by Strata Cloud Manager) Prisma Access (Managed by Panorama)	Prisma Access license ADEM or Strata Cloud Manager Pro license

You can segment application performance data by physical office or building location. This feature helps you identify whether performance issues are isolated to specific office locations and enables faster troubleshooting for location-dependent problems.

You can define office locations and associate them with users based on CIDR subnets. When users connect from a network that matches a configured subnet, Autonomous Digital Experience Management (ADEM) automatically associates their session with that office location. A defined IP subnet acts as a primary identifier for multiple related geographic entities. For example, a subnet configured for the Santa Clara office applies to all traffic originating from the broader California region.

You can then filter the Application Experience dashboard data to view performance metrics for specific offices. This filter is useful when you need to:

Determine if application performance issues affect only users in a specific office
Troubleshoot network connectivity problems at branch locations
Analyze application usage patterns across different physical sites
Plan infrastructure upgrades based on location-specific performance data

How Office Location Association Works

When a user connects to the internal gateway via GlobalProtect or Prisma Access Agent, ADEM detects the corresponding office location by matching the user's network session IP address to a configured subnet. If an IP address matches multiple overlapping subnets, ADEM can associate the user with multiple location tags simultaneously. The Application Experience dashboard filters display data only for the time users spent connected from the selected office location.

For example, if a user spends 20 minutes working from your New York office and then works from home for the rest of the day, the office location filter displays only the 20 minutes of activity from the New York office across all dashboards.

Create a new office location.
1. Click Insights Application Experience > Manage Monitoring Settings in Strata Cloud Manager.
2. Select the Tags tab.
3. Click Insights Application Experience > Manage Monitoring Settings in Strata Cloud Manager.
4. Select the Tags tab.
  
  The Tags tab displays a table with existing office locations and their associated subnets. The table includes the location name and a comma-separated list of configured subnets for each location.
5. Click Add Location in the top right corner of the table.
6. Enter a unique Location Name, such as SantaClara Building1 or London Branch. Your system prevents duplicate names.
7. Add one or more subnets in CIDR format, for example, 192.168.10.0/24 or 10.100.0.0/24. The dropdown displays all subnets currently configured across your locations. You can use the search box to filter the list by typing part of a subnet address.
  
  If you enter a host IP, such as 192.168.1.5/24, your system automatically treats it as the network address (example, 192.168.1.0/24). If you use a duplicate location name, a warning banner appears. You can choose to overwrite the existing entry or Keep Both, which appends an integer to the new name (example, London (1)).
8. Select all the subnets you want to associate with this office location and Save the changes.
Filter Application Experience data by office location.
1. Click Insights→ Application Experience in Strata Cloud Manager. View the Office Location filter in the following tabs:
  Your Organization
  Application Domains
  Endpoint Experience
  Application Experience > Manage Monitoring Settings > Application Suite
  Insights > Activity Insights > Users > Experience
2. Select the desired office location(s) from the dropdown list and click Apply.
  
  The Office Location filter is only available for Mobile User (MU) data. If your tenant has both Mobile User and Remote Network (RN) licenses, the office location filter is only available when viewing Mobile User data.
3. Observe that all charts, graphs, and data tables on the dashboard immediately update. The data shown for users across these pages pertains only to the time users spent in the selected office(s).
Manage existing office locations.
1. To edit an office location, select the location name, make changes to the Location Name or Subnets, and then Save.
2. To delete an office location, select the location and confirm the deletion.