Monitor the digital experience for your SASE users and troubleshoot performance issues from the InsightsUsers tab in Activity Insights. From here you get an overall view of the experiences and the experience trend for all your ADEM users, as well a per-user view of the digital experience across your SASE environment. You can drill down into details for the specific user who is reporting performance issues. Immediately when you drill down, alerts at the top of the page highlight any experience issues the specific user is having, such as low device memory or high CPU usage.

Monitored Users are defined as the unique number of User/Device combination. For example, if 2 users are logged in to 3 devices each, the Devices count will display as 6 and the Users count will display as 2. Likewise, if 2 users are using the same device, the devices count will display 1 and the Users count will display 2. The Users | Devices table displays each User/Device combination as a separate row, hence the user name could be duplicated across multiple rows depending on the number of devices he/she is logged in to. This table provides a summary view of all the user experiences in the network and shows how the experience is trending during the selected Time Range.

Select or define a custom Time Range to view the data for only the time window selected. Your time range selection in the Time Range Filter determines the granularity of data displayed in each histogram.

You can also use the search bar to quickly find a specific user, remote site, application, or Prisma Access location.