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    View Application Experience for Remote Sites
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    Autonomous DEM

    View Application Experience for Remote Sites

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    View Application Experience for Remote Sites

    View the overall experience of the remote sites.
    Where Can I Use This?What Do I Need?
    • Prisma Access (Managed by Strata Cloud Manager)
    • Prisma Access (Managed by Panorama)
    • Prisma Access license
    • ADEM or Strata Cloud Manager Pro license
    • GlobalProtect license
    View the overall experience for Prisma SD-WAN remote sites to troubleshoot perfromance issues.

    Application Experience for Prisma SD-WAN

    For holistic visibility into the application experience of users working from remote sites, Autonomous Digital Experience Management (ADEM) can monitor end-to-end application performance on Prisma SD-WAN and Prisma Access remote sites.
    To view the application experience of an SD-WAN branch, navigate to From Strata Cloud Manager, select InsightsApplication Experience.
    With Remote Site Experience selected, scroll to Experience Score Across the Network for Remote Sites.
    ADEM monitors and displays network WAN paths:
    A segment’s health determines its color:
    • Green - Good
    • Yellow - Fair
    • Red - Poor
    If the Prisma SD-WAN site’s health status is fair or poor, consider investigating the device.
    To view the experience of a single remote site, scroll to Global Distribution of Application Experience Scores for Remote Sites and select an Prisma SD-WAN Branch site.
    To view the experience score for frequently accessed domains, scroll to Top 20 Domains with Lowest to Highest Experience Scores.

    Application Experience for Branch Sites

    Where Can I Use This?What Do I Need?
    • Prisma Access (Managed by Strata Cloud Manager)
    • Prisma Access (Managed by Panorama)
    • Prisma Access license
    • ADEM or Strata Cloud Manager Pro license
    • GlobalProtect license
    Monitor the digital experience of for your remote sites and troubleshoot performance issues from this dashboard. The MonitorBranch SitesPrisma SD-WANList tab provides an experience score of all the remote sites in the Prisma Access Locations and shows the experience trend during the selected Time Range. You can also see detailed experience information for each remote site. This is often where you will want to start if you have remote sites reporting performance issues.
    From here you get an overall view of the experience trends for all your ADEM remote sites. You can view
    • The overall experience score for all the remote sites. This helps to determine how all sites are working with a breakdown view of the remote sites that are performing good, fair, or poor
    • The experience score for each site
    • The connected Prisma Access location sites
    • Information on the Internet and private WAN circuits that the remote site is connected to
    Select or define a custom Time Range to view the data for only the time window selected.
    Filter (click
    Add Filter) the data shown in the widgets in this dashboard.
    Branch Site Details
    Clicking on a Site Name in the Prisma SD-WAN Branch Sites table under MonitorBranch SitesPrisma SD-WAN tab opens the branch site details page.
    The Experience tab on this page shows you the over all experience score for the site along with all the applications that are running on this site. Click the Application to see all the active and backup paths for the application. Use the search bar in the Applications pane to search for an application. You can click an application test Target to see the details for that target.
    The Remote Site Experience score represents the end to end performance metric for the monitored remote sites and applications for all devices across the service delivery path. The left border of the card is color coded to show you the site health at a glance. You can see the change in the current experience score compared to the experience score in the previous time range. For example, if the Time Range is set to Past 30 days, the number enclosed in the rectangle represents the current experience score. The number next to it along with a percentage in brackets represents a change in the score from the previous 30-day period.
    View the detailed metrics for each application running on your remote site. The Applications list shows you the experience score for the particular application on the remote site. The number enclosed in the square next to the application name shows the end-to-end experience for the active paths of the application. It is the average of all test samples collected on the active paths for that specific application only. The Targets pane displays the application test targets for the selected application. You can see how many applications you are monitoring and also the active and backup paths monitored for the selected application test target.
    • For both active and backup paths of an application, ADEM collects the following information, which is different for each type of path:
      • Calculates an experience score.
      • The types of path (Prisma Access path (standard VPN), Secure Fabric path, or Direct Access path).
    If the application has multiple test targets set up, you can view and select the target in the Targets pane. The widgets below on this page will display data specific to the selected test target. By default, none of the targets will be selected. The targets are sorted from low to high score. When you select a target, the Current Source Path shows you the target’s source path.

    Types of Monitored Paths

    The Application Experience Details widget on the Remote Site Details page lists the number and health of each path that is monitored for each application used at the remote site.
    Clicking on an application card shows you the total number of paths, the number of active paths, and the number of backup paths that are monitored for that application.
    For both active and backup paths of an application, ADEM collects the following information, which is different for each type of path:
    • Calculates an experience score
    • The type of path (Prisma Access path (standard VPN), Secure Fabric path, or Direct Access path)
    • Its source circuit and destination termination points
      Click on a type of path (active or backup) to see the filtered data for that path type only in the widgets that follow.
    You also see a card for each type of path for that application. ADEM monitors three types of paths:
    • Prisma Access Path
      Prisma Access Path: You can see the source circuit name extracted from the remote site, the path type (standard VPN) and the destination IPSec termination node name on Prisma Access.
    • Direct Access Path
      The Direct Access Path shows which remote site (Miami) and circuit name (att_internet_mia123), has direct access to the applications. The circuit name is derived from the name configured for the circuit on the Prisma SD-WAN controller.
    • Secure Fabric Path
      The Secure Fabric path forms a tunnel to the Prisma SD-WAN in the data center. In addition to the path type, this widget shows you the remote site name and the data center where the tunnel is terminating. It also displays the source circuit name extracted from the remote site connected and the destination circuit name in the data center.

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