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    View Application Experience for Branch Sites
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    Autonomous DEM

    View Application Experience for Branch Sites

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    View Application Experience for Branch Sites

    View the overall experience of the remote sites.
    Where Can I Use This?What Do I Need?
    • Prisma Access (Managed by Strata Cloud Manager)
    • Prisma Access (Managed by Panorama)
    • Prisma Access license
    • ADEM or Strata Cloud Manager Pro license
    • GlobalProtect or Prisma Access Agent license
    Monitor the digital experience of for your remote sites and troubleshoot performance issues from this dashboard. The MonitorBranch SitesPrisma SD-WANList tab provides an experience score of all the remote sites in the Prisma Access Locations and shows the experience trend during the selected Time Range. You can also see detailed experience information for each remote site. This is often where you will want to start if you have remote sites reporting performance issues.
    From here you get an overall view of the experience trends for all your ADEM remote sites. You can view
    • The overall experience score for all the remote sites. This helps to determine how all sites are working with a breakdown view of the remote sites that are performing good, fair, or poor
    • The experience score for each site
    • The connected Prisma Access location sites
    • Information on the Internet and private WAN circuits that the remote site is connected to
    Select or define a custom Time Range to view the data for only the time window selected.
    Filter (click
    Add Filter) the data shown in the widgets in this dashboard.
    Branch Site Details
    Click the Site Name to open the branch site details page.
    The Experience tab on this page shows you the over all experience score for the site along with all the applications that are running on this site. Click the Application to see all the active and backup paths for the application. Use the search bar in the Applications pane to search for an application. You can click an application test Target to see the details for that target.
    The Remote Site Experience score represents the end to end performance metric for the monitored remote sites and applications for all devices across the service delivery path. The left border of the card is color coded to show you the site health at a glance. You can see the change in the current experience score compared to the experience score in the previous time range. For example, if the Time Range is set to Past 30 days, the number enclosed in the rectangle represents the current experience score. The number next to it along with a percentage in brackets represents a change in the score from the previous 30-day period.
    View the detailed metrics for each application running on your remote site. The Applications list shows you the experience score for the particular application on the remote site. The number enclosed in the square next to the application name shows the end-to-end experience for the active paths of the application. It is the average of all test samples collected on the active paths for that specific application only. The Targets pane displays the application test targets for the selected application. You can see how many applications you are monitoring and also the active and backup paths monitored for the selected application test target.
    • For both active and backup paths of an application, ADEM collects the following information, which is different for each type of path:
      • Calculates an experience score.
      • The types of path (Prisma Access path (standard VPN), Secure Fabric path, or Direct Access path).
    If the application has multiple test targets set up, you can view and select the target in the Targets pane. The widgets below on this page will display data specific to the selected test target. By default, none of the targets will be selected. The targets are sorted from low to high score. When you select a target, the Current Source Path shows you the target’s source path.
    To view the branch sites impacted by an issue type for any length of time during the selected time period:
    1. click Insights > Branch Sites > Prisma SD-WAN and select a Prisma SD-WAN branch site.
    2. Click the Experience tab and scroll down to the Potential Root Cause & Remediation section to view the potential root causes for the application issue impacting the branch site and suggested remediations.
    Potential Root CausePotential root causes for degraded application experience.
    Potential Degraded Reasons or Error Types
    The primary causes that contributes to an application's performance issues. The type of information displayed depends on the Issue Type:
    • If the issue types is App Degradation, it shows the potential degradation reasons (example, slow database queries, high network latency, resource exhaustion) contributing to the degraded experience.
    • If the issue type is App Not Reachable or App Unavailable, it shows the specific error types (example, HTTP status codes like 404 Not Found, 500 Internal Server Error, or specific network errors) that explain why the application is inaccessible or unresponsive.
    Time Impacted The total amount of time that the site was impacted by the application issue.
    Suggested RemediationRemediation steps that you can take for addressing the root causes of the degraded application experience.

    Types of Monitored Paths

    The Application Experience Details widget on the Remote Site Details page lists the number and health of each path that is monitored for each application used at the remote site.
    Clicking on an application card shows you the total number of paths, the number of active paths, and the number of backup paths that are monitored for that application.
    For both active and backup paths of an application, ADEM collects the following information, which is different for each type of path:
    • Calculates an experience score
    • The type of path (Prisma Access path (standard VPN), Secure Fabric path, or Direct Access path)
    • Its source circuit and destination termination points
      Click on a type of path (active or backup) to see the filtered data for that path type only in the widgets that follow.
    You also see a card for each type of path for that application. ADEM monitors three types of paths:
    • Prisma Access Path
      Prisma Access Path: You can see the source circuit name extracted from the remote site, the path type (standard VPN) and the destination IPSec termination node name on Prisma Access.
    • Direct Access Path
      The Direct Access Path shows which remote site (Miami) and circuit name (att_internet_mia123), has direct access to the applications. The circuit name is derived from the name configured for the circuit on the Prisma SD-WAN controller.
    • Secure Fabric Path
      The Secure Fabric path forms a tunnel to the Prisma SD-WAN in the data center. In addition to the path type, this widget shows you the remote site name and the data center where the tunnel is terminating. It also displays the source circuit name extracted from the remote site connected and the destination circuit name in the data center.

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