View Application Experience for Prisma Access Locations

• View the total number of connected users, sites, or service connections across all Prisma Access Locations in the Top 5 Prisma Access Locations widget.
• The Prisma Access Location Status widget gives you an overview of how your connected Mobile Users, Remote Sites and Service Connections are performing at the current time.
• The Strata Logging Service Connectivity widget displays the connection status for the Mobile Users, Remote Sites and Service Connections.
• The Prisma Access Locations table shows you a list of Prisma Access Locations that you can click on to open the Prisma Access Locations details page.
• Select or define a custom Time Range to view the data for only the time window selected.

Location Details

Click on a Prisma Access Location name in the Prisma Access Locations table on InsightsPrisma Access Locations page to open the location's details page.

Experiences

View the end-to-end performance metrics from the selected Prisma Access Location to the applications that are being monitored for that location. You can see the total number of monitored applications for either the Mobile Users or Remote Sites that are connected to the Location, as well as their health distribution. Click the deployment type tile (CLOUD AGENT EXPERIENCE FOR MOBILE USERS or CLOUD AGENT EXPERIENCE FOR REMOTE SITES) to see the metrics for only that deployment type in the widgets on this page. The Applications pane displays a list of applications that are used by the deployment type (Mobile Users or Remote Sites) along with the application experience score (aggregated score for all application test targets) for each application. By default, the applications are sorted using their experience score, from lowest to the highest score. Use the search bar in the Applications pane to search for an application. Selecting an application displays all the application test targets that are set up for that application in the Application Domains pane. By default, no domains are selected.

Select an application domain to display the data for the target in the widgets on this page. If there are no domains for the application test, the data displayed in the widgets will be the data for application. The Current Source Path displays the source path of the data that is displayed in the widgets.

Application Experience Trend

View the application experience score trend during the selected Time Range for the application test that is selected in the Data Sources widget. Click anywhere in this widget and drag your mouse if you would like to see data for a specific time range within the widget.

Potential Root Cause and Remediation

This widget shows the potential root cause for the app degradation impacting a application domain in the selected Prisma Access location. The root causes are categorized based on the issue type. You can also view the duration for which a location is impacted due a particular issue type. Click a potential root cause reason to view the number of times and the duration for which the segment was impacted.

Potential Root Cause	Potential root causes for degraded application experience.
Potential Degraded Reasons or Error Types	The primary causes that contributes to an application's performance issues. The type of information displayed depends on the Issue Type: If the issue types is App Degradation, it shows the potential degradation reasons (example, slow database queries, high network latency, resource exhaustion) contributing to the degraded experience. If the issue type is App Not Reachable or App Unavailable, it shows the specific error types (example, HTTP status codes like 404 Not Found, 500 Internal Server Error, or specific network errors) that explain why the application is inaccessible or unresponsive.
Time Impacted	The total amount of time that the site was impacted by the application issue.
Suggested Remediation	Remediation steps that you can take for addressing the root causes of the degraded application experience.

Synthetic Trends and Path Visualization

This widget shows you the responsiveness and availability for the application running in the Prisma Access Location. Select the metrics that you would like to see by selecting their check boxes.

If you selected a time slice in the Application Experience Trend widget by clicking and dragging your mouse pointer, this tab displays the network topology and path visualization for that time slice.