Autonomous DEM is supported on GlobalProtect app version
5.2.6 or later (version 5.2.8 or later recommended) running on Windows
or MacOS endpoints only.
To enable Autonomous Digital Experience Management
(ADEM) for your Prisma Access mobile users, you must already have
a Prisma Access for Users license.You can then apply your ADEM license
to your Windows and MacOS users to enable them to run synthetic
tests that continuously monitor your users’ digital experience on those
You must be using Cloud Managed Prisma Access or the
2.0 or above Innovation Release of Panorama Managed Prisma Access
with an active Prisma Access for Users license.
Purchase Autonomous DEM license for your mobile users.
you purchased an Autonomous DEM license with a new Prisma Access subscription,
you will activate ADEM during the Prisma Access activation process.
If you purchased an add-on Autonomous DEM license for an existing Prisma
Access subscription, activation will happen automatically.
an active ADEM license, you can configure up to 10 synthetic tests per
Verify that the users for which you want to enable ADEM are
running a compatible version of the GlobalProtect app.
requires GlobalProtect app version 5.2.6 or later (version 5.2.8
or later recommended) and is only supported on Windows and MacOS endpoints.
Configure security policy to allow your ADEM-enabled GlobalProtect users
to connect to the ADEM service and run synthetic tests.
security policy includes allowing access to HTTPS, TCP, and ICMP. Optionally
you may also need to allow access to HTTP, depending on how you plan
to configure your app tests.
Use the Autonomous DEM Summary and Applications dashboards within
the Prisma Access Cloud
Management console to get a sense of the baseline digital
experience score for your SASE environment as a whole, and for each
Even before you begin configuring
app tests to monitor specific applications, you can use the Applications
dashboard to get an overall view of the applications in use
across your network and use this information to decide which applications
you want to monitor.
Add app tests for the users and applications you want to monitor.
Use the ADEM dashboards to
monitor the digital experience of users and applications across
your SASE environment and use the information to troubleshoot issues
as they arise.