How to Enable Synthetic Monitoring for Mobile Users

• Use Cloud Managed Prisma Access or the 2.0 or above Innovation Release of Panorama Managed Prisma Access with an active Prisma Access for Users license.
• Purchase an Autonomous DEM license for your mobile users.
  If you purchased an Autonomous DEM license with a new Prisma Access subscription, you activate ADEM during the Prisma Access activation process. If you purchased an add-on Autonomous DEM license for an existing Prisma Access subscription, activation occurs automatically.
  With an active ADEM license, you can configure up to 10 synthetic tests per user.
• When you connect in pre-logon mode, your application performance data won't be displayed in any charts that show ADEM monitoring. ADEM monitoring will be disabled, hence that will reflect on the user monitoring charts. Once the user logs in, synthetic monitoring will restart and all the Network Performance Metrics and Application Performance Metrics will be tracked again. and ADEM will begin to show synthetic test results for this user. The Monitored Mobile User Devices table on the Monitored Mobile Users page will only display the ID of the user that was used to authenticate to the logon mode.
  If the user switches from pre-logon mode to user-logon mode, synthetic monitoring will restart and all the Network Performance Metrics and Application Performance Metrics will be tracked again.
• Enable ADEM in the GlobalProtect app.
  The steps you use to enable ADEM depends on whether you are using Panorama Managed Autonomous DEM or Cloud Managed Autonomous DEM.
• Configure security policy to allow your ADEM-enabled GlobalProtect users to connect to the ADEM service and run synthetic tests.
  Required security policy includes allowing access to HTTPS, TCP, and ICMP. Optionally, you may also need to allow access to HTTP, depending on how you plan to configure your app tests.
• Use the Autonomous DEM SASE Health and Application Experience dashboards within the Strata Cloud Manager console to get a sense of the baseline digital experience score for your SASE environment as a whole, and for each individual application.
  Even before you begin configuring app tests to monitor specific applications, you can use the Application Experience dashboard to get an overall view of the applications in use across your network and use this information to decide which applications you want to monitor.
• Add app tests for the users and applications you want to monitor.
• Use the ADEM dashboards to monitor the digital experience of users and applications across your SASE environment and use the information to troubleshoot issues as they arise.