The experience score will also give you an indication of the
overall digital experience for the user. For each application that
is monitored per mobile user, ADEM calculates a score based on the
5 critical metrics - application availability, DNS resolution time,
TCP connect time, SSL connect time, and the HTTP latency. If the
application fails the availability test (application is unavailable),
then the experience score is 0. If the application is reachable,
only then the remaining four metrics will be calculated. Each of
the above metrics (other than application reachability) have a different
weightage and baselined lower and upper thresholds, and their combined weightage
equals 100. The sum of these individual metric scores determines
the application experience score for a user. An average of all the
test sample results for each application determines the experience
score of a user.