Create a Support Case
Focus
Focus
Cloud NGFW for Azure

Create a Support Case

Table of Contents

Create a Support Case

Create a support case for the Cloud NGFW for Azure.
Where Can I Use This?What Do I Need?
  • Cloud NGFW for Azure
  • Cloud NGFW subscription
  • Palo Alto Networks Customer Support Portals (CSP) account
  • Azure Marketplace subscription
The Cloud NGFW for Azure supports services that make it simple and easy to set up and onboard. Comprehensive digital services, technical support, and Education Services underscore our commitment to the ongoing success of your Palo Alto Networks deployment. You can access assistance through the LIVE community and the Customer Support Portal.
Cloud NGFW for Azure is designed to get you up and running fast. You skip the lengthy deployment process by setting up must-have rule stacks and automated Security Profiles while leveraging how you work with Azure: full integration with Azure onboarding, monitoring, logging, and more. Easily invite additional users to help manage your Cloud NGFW deployment, or, manage roles for existing users.
To create a support case using the Azure portal: you must first register a user account on the Customer Support Portal:
  1. Log in to the Azure portal.
  2. In the Support + Troubleshooting section, click New Support Request.
  3. On the New Support Request page, click Register User account and create a case at Customer Support Portal.
  4. Follow the prompts to create a Palo Alto Networks Customer Support Portal (CSP) account. If you already have a CSP account, use your existing login credentials.
    Consider the following: