Focus

Palo Alto Networks Compatibility Matrix

Partner Interoperability for VM-Series Firewalls

Table of Contents

Partner Interoperability for VM-Series Firewalls

Partner certification and interoperability index for the VM-Series firewalls.

Palo Alto Networks offers two tiers of support for third-party partner platforms for the VM-Series next-generation firewall—Palo Alto Networks Certified and Partner-Qualified. The VM-Series firewall provides the same security features and functionality regardless of support tier; the difference lies in what types of issues Palo Alto Networks is able to help you resolve.

Partner Qualified
—Palo Alto Networks Customer Support assists you with any issue directly related to the VM-Series firewall. VM-Series issues are defined as issues that occur after a packet enters the firewall. This does not include issues related to a partner platform.

VM-Series issues include:

PAN-OS configuration

VM-Series upgrades

VM-Series licensing

VM-Series documentation

Palo Alto Networks Certified
—Palo Alto Networks customer support assists with all VM-Series firewall issues as well as issues related to the partner platform. Platform issues are defined as issues that involve a packet outside of the VM-Series firewall, such as arriving or leaving the firewall or hypervisor or an issue with the hardware configuration.

Platform issues include:

Network interfaces not recognized by the VM-Series firewall

VM-Series firewall not booting

Platform configuration

Bootstrapping of the VM-Series firewall

Connections to other networking devices

High availability (HA)

I/O Acceleration (DPDK, SR-IOV, and PCI passthrough)

For a complete list of the partner platforms supported in each tier, review the integration information:

Palo Alto Networks Certified Integrations

Partner-Qualified Integrations