Get Started with

Autonomous DEM

For Mobile Users

You must be using Cloud Managed
Prisma Access
or the 2.0 or above Innovation Release of Panorama Managed
Prisma Access
with an active
Prisma Access
for Users license.
Purchase
Autonomous DEM
license for your mobile users.
If you purchased an
Autonomous DEM
license with a new
Prisma Access
subscription, you will activate ADEM during the
Prisma Access
activation process. If you purchased an add-on
Autonomous DEM
license for an existing
Prisma Access
subscription, activation will happen automatically.
With an active ADEM license, you can configure up to 10 synthetic tests per user.
Verify that the users for which you want to enable ADEM are running a compatible version of the GlobalProtect app.
ADEM requires GlobalProtect app version 5.2.11 or later and is only supported on Windows and MacOS endpoints.
When you connect in pre-logon mode, your application performance data will not be displayed in any charts that show ADEM monitoring. ADEM monitoring will be disabled, hence that will reflect on the user monitoring charts. Once the user logs in, synthetic monitoring will restart and all the Network Performance Metrics and Application Performance Metrics will be tracked again. and ADEM will begin to show synthetic test results for this user. The
Monitored Mobile User Devices
table on the
Monitored Mobile Users
page will only display the ID of the user that was used to authenticate to the logon mode.
If the user switches from pre-logon mode to user-logon mode, synthetic monitoring will restart and all the Network Performance Metrics and Application Performance Metrics will be tracked again.
Enable ADEM in the GlobalProtect app.
The steps you use to enable ADEM depends on whether you are using Panorama Managed Autonomous DEM or Cloud Managed Autonomous DEM.
Configure security policy to allow your ADEM-enabled GlobalProtect users to connect to the ADEM service and run synthetic tests.
Required security policy includes allowing access to HTTPS, TCP, and ICMP. Optionally, you may also need to allow access to HTTP, depending on how you plan to configure your app tests.
Use the
Autonomous DEM
SASE Health
and
Application Experience
dashboards within the
Strata Cloud Manager
console to get a sense of the baseline digital experience score for your SASE environment as a whole, and for each individual application.
Even before you begin configuring app tests to monitor specific applications, you can use the
Application Experience
dashboard to get an overall view of the applications in use across your network and use this information to decide which applications you want to monitor.
Add app tests for the users and applications you want to monitor.
Use the ADEM dashboards to monitor the digital experience of users and applications across your SASE environment and use the information to troubleshoot issues as they arise.