View the details of any application, such as its experience score, score trend during the selected time range, and network performance metrics, by clicking on the Application name in

Insights

Applications

tab and change the

Scope Selection

to

Prisma Access

. This opens the applications details page. Click the

Experience

tab to view the application details.

Get an overview of the average experience scores across all applications for your Mobile Users and Remote Networks in the

Mobile User Experience

card and a

Remote Site Experience

card. Select the

Mobile User Experience

card to see only the Mobile User related data displayed in the widgets underneath. Likewise, clicking the

Remote Site Experience

card displays data specific to Remote Sites only in the widgets that follow.

If you have purchased an ADEM license for only one of the two, Mobile Users or Remote Sites, then you will see only the card for which you have the license.

The

Application Target

shows the overall application health for the application for which you chose to see the application details.

The number enclosed in the rectangle is the Experience Score, which is a weighted average of end-to-end application performance metrics for all monitored applications across all users or remote sites. A fair or poor experience score lets you know right away that there are performance issues impacting a large number of your users or remote sites. However, because the experience score is weighted, it may not uncover performance issues in monitored apps or locations that have a smaller number of users.

The experience score will also give you an indication of the overall digital experience for the user. For each application that is monitored per mobile user, ADEM calculates a score based on the 5 critical metrics - application availability, DNS resolution time, TCP connect time, SSL connect time, and the HTTP latency. If the application fails the availability test (application is unavailable), then the experience score is 0.

table.

If the application is reachable, only then the remaining four metrics will be calculated. Each of the above metrics (other than application reachability) have a different weightage and baselined lower and upper thresholds, and their combined weightage equals 100. The sum of these individual metric scores determines the application experience score for a user. An average of all the test sample results for each application determines the experience score of a user.

The graph is color coded to show you the number of applications that have Good (green), Fair (yellow), and Poor (red) experience scores. An application experience score >= 70 is Good, 69-30 is Fair, and below 30 is Poor. A Fair or Poor experience score lets you know right away that there are performance issues impacting a large number of your users or remote sites.

Select whether you want to view the application details for a Mobile User or Remote Site by selecting the appropriate tile under

Experiences

.

If the application has multiple test targets set up, you can view and select the target in the

Targets

pane. The widgets on this page will display data specific to the selected test target. By default, none of the targets will be selected. The targets are sorted from low to high score. When you select a target, you can see the target’s source path in the bread crumbs below the

Experiences

and

Targets

boxes.

If multiple targets are not configured for the application test, the

Targets

pane will not be displayed and you will see the application score in the

Mobile User

or

Remote Site

Experience tile. In this case the data displayed in the widgets will be an aggregate view for the application.

The

Current Source Path

tells you what data is displayed in the widgets, whether it is data for Mobile Users or Remote Networks as well as which specific target the data applies to.