Zoom Integration Tab
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- Products That Use Autonomous DEM
- View App Acceleration Metrics with AI-Powered ADEM
- ADEM Data Collection and Agent Processes
Zoom Integration Tab
The Zoom Integration tab on the applications details page gives you the metrics on
the Zoom Performance during a selected
Time Range
.Where Can I Use This? | What Do I Need? |
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This tab is visible only if you have purchased and enabled the Zoom QSS from Zoom.
The
Zoom Performance Analysis
button is displayed only if you have
purchased the Zoom QSS add on from Zoom and enabled it on ADEM. When you open the
Application Details
page by selecting the Zoom application in
the Applications
dashboard, the Zoom Performance
Analysis
is selected by default. The data shown here pertains to the
Zoom app across the entire organization and aggregates call performance and root cause
data across all users in the organization. Video call traffic is very sensitive to network conditions. Performance issues that might
not impact web browsing can be felt by users on video calls. In order to help
administrators debug, monitor, and proactively identify the performance issues impacting
Zoom users in their organization, ADEM has partnered with Zoom to provide the first
per-minute root-cause analysis on the market.
To enable the Autonomous DEM Zoom Integration feature, you will need to purchase a Zoom
Quality of Service Subscription (QSS) license from Zoom. QSS provides a datafeed with
call performance telemetry for every minute of every call in your organization. ADEM
correlates this data with the endpoint, WiFi, LAN, and ISP performance data ADEM
generates in order to pinpoint the issues causing any observed call degradation.
This integration provides minute-by-minute analysis of all of the Zoom calls in a
customer's network. ADEM also rolls these insights up at the organization level so that
customers can find the service delivery segment most impacting users.
The Zoom performance monitoring is restricted to the participants within the organization
only. If a Zoom call has participants attending from outside the customer's organization
(do not belong to the tenant being monitored), their data will not be analyzed or stored
by ADEM.
Zoom integration is supported only for the TSG id migrated
Prisma Access
tenants.