End users can now report an issue from their endpoint directly
to
Cortex
Data Lake
to which the administrator can access without manually
collecting and sending the GlobalProtect app logs, for example,
through email or storing them on a cloud drive. If end users consent
to run diagnostic tests and to include diagnostic logs on the GlobalProtect
app, the troubleshooting log bundle and diagnostic logs are sent
to
Cortex
Data Lake
from their endpoint so you can review them easily
using the Explore app on the
hub. If end users do not
consent to run diagnostic tests and to include diagnostic logs and
troubleshooting logs on the GlobalProtect app, only troubleshooting
reports without the troubleshooting log bundle are sent to Cortex
Data Lake from their endpoint for further analysis.