Manage Incidents
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Next-Generation Firewall

Manage Incidents

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Manage Incidents

Learn how to manage the AIOps for NGFW incidents.
Where Can I Use This?
What Do I Need?
  • NGFW (Managed by Strata Cloud Manager)
  • NGFW (Managed by PAN-OS or Panorama)
  • VM-Series, funded with Software NGFW Credits
  • AIOps for NGFW Free (use the AIOps for NGFW Free app)
    or
  • AIOps for NGFW Premium license (use the Strata Cloud Manager app)
You can view the following data under
All Incidents
:
Overview
Click
Overview
at top-right side to view an overview of all incidents across your network.
Incident Trend
The chart shows the active incidents in your deployment for the selected time period. Hover your cursor over the trend line to view the number of incidents raised and cleared at a specific point of time.
Total incidents
Total number of incidents categorized as Critical, Warning, and Informational.
Incidents by Status
View incidents according to their status. Click the number link to view the incidents corresponding to their status.
Incidents by Priority
View incidents according to their priority. Click the number link to view the incidents corresponding to their priority.
Most Recent Incidents
View your most recent incidents across your network sorted based on the priority. Click an incident to view details about it. You can also change the priority of an incident.
List View
Click
List View
at the top-right side to view a list of all incidents across your network. In this page, you can:
  • Expand an incident to view its description and impact.
  • Under
    Actions
    , you can perform the following actions:
    • Assign
      an incident to yourself, that is, the current logged-in user only.
    • Change Priority
      of an incident or select
      Not Set
      to remove the priority.
    • Acknowledge
      an incident by selecting
      Yes
      , which confirms you have seen the alert.
    • Suppress
      sets an incident to an Operational Status of "On Hold", when you don't plan on resolving it actively.
    • Add Comment
      for an incident.
  • Filter incidents according to date, severity, category, operational status, and priority.


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