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Problems Activating Advanced URL Filtering
Updated on
Fri Oct 27 17:38:42 UTC 2023
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Updated on
Fri Oct 27 17:38:42 UTC 2023
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PAN-OS
URL Filtering
Troubleshoot URL Filtering
Problems Activating Advanced URL Filtering
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Problems Activating Advanced URL Filtering
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Next-Generation Firewall Docs
Getting Started
Administration
Version
Cloud Management of NGFWs
PAN-OS 10.0 (EoL)
PAN-OS 10.1
PAN-OS 10.2
PAN-OS 11.0
PAN-OS 11.1
PAN-OS 9.1
Networking
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PAN-OS 10.1
PAN-OS 10.2
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AIOps
Incidents & Alerts
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Cloud Management and AIOps for NGFW
PAN-OS 10.0 (EoL)
PAN-OS 10.1
PAN-OS 10.2
PAN-OS 11.0
PAN-OS 11.1
PAN-OS 8.1 (EoL)
PAN-OS 9.0 (EoL)
PAN-OS 9.1
End-of-Life (EoL)
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Troubleshoot URL Filtering
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PAN-DB Cloud Connectivity Issues
Problems Activating Advanced URL Filtering
If you are having trouble activating PAN-DB, you should first use your CLI to access your device and verify whether PAN-DB URL filtering has been activated.
Use the following workflow to troubleshoot Advanced URL Filtering activation issues.
Access the PAN-OS CLI
.
Verify whether Advanced URL Filtering has been activated by running the following command:
show system setting url-database
If the response is
paloaltonetworks
, PAN-DB, the Palo Alto Networks URL filtering database, is the active vendor.
Verify that the firewall has a valid Advanced URL Filtering license by running the following command:
request license info
You should see the license entry
Feature: Advanced URL Filtering
. If the license is not installed, you will need to obtain and install a license. See
Configure URL Filtering
.
Check the
PAN-DB cloud connection status
.
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Troubleshoot URL Filtering
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PAN-DB Cloud Connectivity Issues
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