PAN-OS 10.2.16 Known Issues
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PAN-OS 10.2.16 Known Issues

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PAN-OS 10.2.16 Known Issues

PAN-OSĀ® 10.2.16 known issues.
The following list includes only outstanding known issues specific to PAN-OSĀ® 10.2.16. This list includes issues specific to Panoramaā„¢, GlobalProtectā„¢, VM-Series plugins, and WildFireĀ®, as well as known issues that apply more generally or that are not identified by an issue ID.
Issue ID
Description
WF500-5854
The WildFire analysis report on the firewall log viewer (MonitoringWildFire Submissions) does not display the following data fields: File Type, SHA-256, MD-5, and File Size".
Workaround: Download and open the WildFire analysis report in the PDF format using the link in the upper right-hand corner of the Detailed Log View.
WF500-5843
In a WildFire appliance cluster, issuing the show cluster-all peers CLI command when a node within the cluster is being rebooted generates the following error: Server error : An error occured.
WF500-5840
The sample analysis statistics that are returned when issuing the show wildfire local statistics CLI command in WildFire appliance cluster deployments may not accurately reflect the number of samples that have been processed.
WF500-5823
The following WildFire appliance CLI command does not return a signature generation status as expected: show wildfire global signature-status. This does not corrupt or otherwise prevent the WildFire appliance from analyzing a sample.
WF500-5781
The WildFire appliance might erroneously generate and log the following device certification error: Device certificate is missing or invalid. It cannot be renewed.
WF500-5754
In WildFire appliance clusters, issuing the show cluster controller CLI command generates an error when an IPv6 address is configured for the management interface but not for the cluster interface.
Workaround: Ensure all WildFire appliance interfaces that are enabled use matching protocols (all IPv4 or all IPv6).
WF500-5632
The number of registered WildFire appliances reported in Panorama (PanoramaManaged WildFire AppliancesFirewalls ConnectedView) does not accurately reflect the current status of connected WildFire appliances.
PAN-303959
Traffic that is incorrectly identified as unknown-tcp/unknown-udp eventually drops due to an App-ID resource limitation issue.
PAN-297775
The wrong vsys is referenced under Visible Virtual System after every local firewall commit (auto-commit, commit, content install) if the display name of the vsys matches another vsys ID (for example, the vsys2 display name is vsys1). The incorrect vsys reference causes inter-vsys routing to fail.
Workaround: Change the vsys display name so that it doesn't reference an existing vsys ID.
PAN-295255
Palo Alto Networks next-generation firewalls may experience service disruptions due to all_task process crashes when deployed in environments having non-uniform MTU and are terminating IPSec tunnels.
PAN-293673
This issue is now resolved. See PAN-OS 10.2.16-h4 Addressed Issues
When the firewall generates a high volume of logs and attempts to export these logs to an FTP server, it may consume excessive memory leading to all PAN-OS processes crashing.
PAN-292344
When upgrading from PAN-OS 10.2.9-h1 to PAN-OS 10.2.13-h5, the firewall reboots repeatedly and enters maintenance mode.
PAN-291716
This issue is now resolved. See PAN-OS 10.2.17 Addressed Issues.
During a commit, the firewall experiences an out-of-memory (OOM) condition due to a memory leak and displays an error message. This issue causes the device to crash and reboot unexpectedly.
PAN-291288
An active firewall might unexpectedly reboot due to a pan_task crash caused by a page allocation failure. This issue is observed after a period of runtime with traffic and telemetry collection.
PAN-290996
This issue is now resolved. See PAN-OS 10.2.16-h1 Addressed Issues
When performing an SNMP walk, the Connections Per Second (CPS) counters incorrectly return a value of 0 for each virtual system (VSYS), despite the firewall actively processing connections.
PAN-290088
When pushing configurations from Panorama to a firewall, a memory leak might occur in the firewall's configd process, particularly when the configurations contain shared policies. Each configuration push causes the configd process to consume additional memory that is not released after the commit completes.
PAN-288097
This issue is now resolved. See PAN-OS 10.2.18 Addressed Issues
(Firewalls in HA configurations only) Routed process may stop responding after changing MTU or any link parameters when OSPF and PIM are enabled on the same interface.
PAN-287803
Users might be unable to access some URLs due to issues involving the accumulation proxy and the Path Maximum Transmission Unit (MTU).
To address this issue, use one of the following workarounds:
  • Configure the Adjust TCP MSS option for the egress interface to the unreachable server. The amount to adjust the maximum segment size depends on the path to the server.
  • Disable the accumulation proxy using the debug dataplane set ssl-decrypt accumulate-client-hello disable yes CLI command.
PAN-287056
This issue is now resolved. See PAN-OS 10.2.16-h1 Addressed Issues
A BGP export policy rule that matches on a next hop fails to block the advertisement of static routes, and the firewall incorrectly matches the egress interface IP address instead of the original next-hop IP address of the static route, which causes the deny rule to fail.
PAN-286306
This issue is now resolved. See PAN-OS 10.2.16-h1 Addressed Issues
When getting transceiver information from ESCC for SFP 25G modules, the transceiver code incorrectly displays Unknown instead of 25GBase-SR.
PAN-286231
When performing a partial Commit and Push on Panorama, there is a risk that unintended configuration changes might be pushed to a firewall.
This issue is more likely to occur in the following scenarios:
  • When you run Commit and Push operations as a single action.
  • When you trigger multiple parallel commit-all jobs at the same time.
  • Device groups and templates have different configuration synchronization versions.
Workaround: Perform one of the following steps:
  • Perform commit and push as two separate, sequential steps.
  • Perform a full push instead of selective push.
PAN-284073
The firewall web interface becomes inaccessible and commits fail.
PAN-284067
A cumulative memory leak in the devsrvr process gets progressively worse whenever the CLI command show running application statistics is issued. This memory leak will gradually consume system memory and produce an out-of-memory (OOM) condition, leading to an eventual firewall reboot.
Workaround: Avoid using the CLI command: show running application statistics.
PAN-281370
The Advanced WildFire Inline ML models OOXML and Mach-O erroneously display as being available from the CLI; however, they are only available on PAN-OS 11.1.3 and later releases.
PAN-279901
(PAN-OS 10.2.16 and PAN-OS 10.2.16-h1)
When decryption is enabled, segmented Client Hello packets can cause website access issues and memory leaks under the following conditions:
  • The segmented Client Hello packets arrive out-of-order
  • The segmented Client Hello packets arrive out-of-order and can be reassembled into a complete Client Hello when the first contiguous segment is formed by NGFW
  • The first segment of the Client Hello packets is less than 5 bytes
  • A decryption policy rule excludes this traffic from decryption and a Security policy rule (URL filtering) denies this session
PAN-237106
LSVPN satellite certificates may be generated with serial numbers exceeding 40 hexadecimal characters. This causes certificate revocation and deletion operations to fail with the following error messages:
  • db-serialno can be at most 40 characters
  • db-serialno is invalid
Workaround:
To resolve this issue, use the following CLI commands with the LSVPN satellite serial number to manually delete or revoke the affected certificates:
Delete certificate information:delete sslmgr-store certificate-info portal name <name> serialno <satellite_serial>
Revoke satellite certificates:delete sslmgr-store satellite-info-revoke-certificate portal <name> serialno <list_of_satellite_serials>
PAN-221775
A Malformed Request error is displayed when you Test Connection for an email server profile (DeviceServer ProfilesEmail) using SMTP over TLS and the Password includes an ampersand (&).
PAN-213119
PA-5410 and PA-5420 firewalls display the following error when you view the Block IP list (MonitorBlock IP):
show -> dis-block-table is unexpected
PAN-211531
On the Panorama management server, admins can still perform a selective push to managed firewalls when Push All Changes and Push for Other Admins are disabled in the admin role profile (PanoramaAdmin Roles).
PAN-196758
On the Panorama management server, pushing a configuration change to firewalls leveraging SD-WAN erroneously show the auto-provisioned BGP configurations for SD-WAN as being edited or deleted despite no edits or deletions being made when you Preview Changes (CommitPush to DevicesEdit Selections or CommitCommit and PushEdit Selections).
PAN-194996
When using a 10.2.2 Panorama to manage a Panorama Managed Prisma Access 3.1.2 deployment, allocating bandwidth for a remote network deployment fails (the OK button is grayed out).
Workaround: Retry the operation.
PAN-194519
(PA-5450 firewall only) Trying to configure a custom payload format under DeviceServer ProfilesHTTP yields a Javascript error.
PAN-194515
(PA-5450 firewall only) The Panorama web interface does not display any predefined template stack variables in the dropdown menu under DeviceSetupLog InterfaceIP Address.
Workaround: Configure the log interface IP address on the individual firewall web interface instead of on Panorama.
PAN-194424
(PA-5450 firewall only) Upgrading to PAN-OS 10.2.2 while having a log interface configured can cause both the log interface and the management interface to remain connected to the log collector.
Workaround: Restart the log receiver service by running the following CLI command:
debug software restart process log-receiver
PAN-194202
(PA-5450 firewall only) If the management interface and logging interface are configured on the same subnetwork, the firewall conducts log forwarding using the management interface instead of the logging interface.
PAN-190727
(PA-5450 firewall only) Documentation for configuring the log interface is unavailable on the web interface and in the PAN-OS Administrator’s Guide.
PAN-189076
On a firewall with Advanced Routing enabled, OSPFv3 peers using a broadcast link and a designated router (DR) priority of 0 (zero) are stuck in a two-way state after HA failover.
Workaround: Configure at least one OSPFv3 neighbor with a non-zero priority setting in the same broadcast domain.
PAN-187685
On the Panorama management server, the Template Status displays no synchronization status (PanoramaManaged DevicesSummary) after a bootstrapped firewall is successfully added to Panorama.
Workaround: After the bootstrapped firewall is successfully added to Panorama, log in to the Panorama web interface and select CommitPush to Devices.
PAN-187643
If you enable SCTP security using a Panorama template when SCTP INIT Flood Protection is enabled in the Zone Protection profile using Panorama and you commit all changes, the commit is successful but the SCTP INIT option is not available in the Zone Protection profile.
Workaround: Log out of the firewall and log in again to make the SCIT INIT option available on the web interface.
PAN-187407
The configured Advanced Threat Prevention inline cloud analysis action for a given model might not be honored under the following condition: If the firewall is set to Hold client request for category lookup and the action set to Reset-Both and the URL cache has been cleared, the first request for inline cloud analysis will be bypassed.
PAN-187370
On a firewall with Advanced Routing enabled, if there is also a logical router instance that uses the default configuration and has no interfaces assigned to it, this will result in terminating the management daemon and main routing daemon in the firewall during commit.
Workaround: Do not use a logical router instance with no interfaces bound to it.
PAN-186283
Templates appear out-of-sync on Panorama after successfully deploying the CFT stack using the Panorama plugin for AWS.
Workaround: Use CommitPush to Devices to synchronize the templates.
PAN-186282
On HA deployments on AWS and Azure, Panorama fails to populate match criteria automatically when adding dynamic address groups.
Workaround: Reboot the Panorama HA pair.
PAN-184406
Using the CLI to add a RAID disk pair to an M-700 appliance causes the dmdb process to crash.
Workaround: Contact customer support to stop the dmdb process before adding a RAID disk pair to a M-700 appliance.
PAN-183404
Static IP addresses are not recognized when "and" operators are used with IP CIDR range.
PAN-181933
If you use multiple log forwarding cards (LFCs) on the PA-7000 series, all of the cards may not receive all of the updates and the mappings for the clients may become out of sync, which causes the firewall to not correctly populate the Source User column in the session logs.
PAN-181823
On a PA-5400 Series firewall (minus the PA-5450), setting the peer port to forced 10M or 100M speed causes any multi-gigabit RJ-45 ports on the firewall to go down if they are set to Auto.
PAN-180661
On the Panorama management server, pushing an unsupported Minimum Password Complexity (DeviceSetupManagement) to a managed firewall erroneously displays commit time out as the reason the commit failed.
PAN-180104
When upgrading a CN-Series as a DaemonSet deployment to PAN-OS 10.2, CN-NGFW pods fail to connect to CN-MGMT pod if the Kubernetes cluster previously had a CN-Series as a DaemonSet deployment running PAN-OS 10.0 or 10.1.
Workaround: Reboot the worker nodes before upgrading to PAN-OS 10.2.
PAN-178194
A user interface issue in PAN-OS renders the contents of the Inline ML tab in the URL Filtering Profile inaccessible on firewalls licensed for Advanced URL Filtering. Additionally, a message indicating that a License required for URL filtering to function is unavailable displays at the bottom of the UI. These errors do not affect the operation of Advanced URL Filtering or URL Filtering Inline ML.
Workaround: Configuration settings for URL Filtering Inline ML must be applied through the CLI. The following configuration commands are available:
  • Define URL exceptions for specific web sites—
    admin# set profiles url-filtering <url_filtering_profile_name> mlav-category-exception
  • Configuration settings for each inline ML model—
    admin# set profiles url-filtering <url_filtering_profile_name> mlav-engine-urlbased-enabled
PAN-175915
When the firewall is deployed on N3 and N11 interfaces in 5G networks and 5G-HTTP/2 traffic inspection is enabled in the Mobile Network Protection Profile, the traffic logs do not display network slice SST and SD values.
PAN-171938
No results are displayed when you Show Application Filter for a Security policy rule (PoliciesSecurityApplicationValueShow Application Filter).