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    Recover Managed Device Connectivity to Panorama
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    Recover Managed Device Connectivity to Panorama

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    Recover Managed Device Connectivity to Panorama

    Recover the managed firewall, Dedicated Log Collector, or WildFire appliance connection to the Panorama management server.
    PAN-OS 10.1 introduced the device registration authentication key to securely onboard managed firewalls, Dedicated Log Collectors, and WildFire appliance to the Panorama™ management server. The steps below describe how to recover the managed device connectivity to Panorama in the following scenarios:
    • If a managed device disconnects from Panorama without reason and is not able to reconnect.
    • You experience firewall connectivity issues even after completing an SC3 certificate migration when transitioning firewall management from a Panorama running PAN-OS 10.2 or later release to a different Panorama running PAN-OS 10.2 or a later release.
    • If you reset Panorama or the managed firewall to factory default settings but the managed firewall is unable to connect to Panorama.
    Recovering the managed device connectivity to Panorama applies only to managed devices that are running PAN-OS 10.1 or later release when onboarded to Panorama. The behavior described does not apply to managed devices running PAN-OS 10.0 and earlier releases or managed devices that were upgraded to PAN-OS 10.1 or later release while already managed by Panorama.
    The following firewall platforms are not impacted by the described connectivity issues to Panorama.
    • Managed firewalls onboarded to Panorama using Zero Touch Provisioning (ZTP).
    • CN-Series firewalls.
    • Managed firewalls deployed on VMware NSX.
    • VM-Series firewalls purchases from a public hypervisor marketplace. See PAYG firewalls for more information.
    1. Reset the secure connection state of the managed device.
      1. Log in to the managed device CLI.
      2. Reset the secure connection state.
        This command resets the managed device connection and is irreversible. 
        admin> request sc3 reset
      3. Restart the management server on the managed device.
        admin> debug software restart process management-server
    2. Clear the secure connection state a managed device on Panorama and generate a new device registration authentication key.
      Clearing the secure connection state for a managed device on Panorama is irreversible. This means that the managed device is disconnect and must be added back to Panorama.
      1. Log in to the Panorama CLI.
      2. Reset the secure connection state of a managed device on Panorama.
        This command resets the managed device connection to Panorama and is irreversible. 
        admin> clear device-status deviceid <device_SN>
        Where <device_SN> is the serial number of the managed device you want to clear the connection state for.
      3. Create a new device registration authentication key on Panorama.
        admin> request authkey add devtype <fw_or_lc) count <device_count> lifetime <key_lifetime> name <key_name> serial <device_SN>
        The devtype and serial arguments are optional. Omit these two arguments to make a general use device registration authentication key that is not specific to a device type or device serial number.
      4. Verify the device registration authentication key you created are successfully created.
        admin> request authkey list *
        Make note of the key Name. The key Name is required to obtain the device registration authentication key required for onboarding.
      5. Copy the device registration authentication Key value.
        admin> request authkey list <key_name>
    3. Add the device registration authentication key you created to the managed device.
      1. Log in to the managed device CLI.
      2. Add the device registration authentication key you created in the previous step.
        admin> request authkey set <auth_key>
        For <auth_key>, enter the Key value you copied in the previous step.
    4. Verify the managed device connectivity to Panorama.
      admin> show panorama-status
      Verify that the Panorama server Connected status displays yes.
      If this procedure does not resolve the connectivity issue for your managed device, you must contact Palo Alto Networks Customer Support for further assistance as a full reset of all managed device connections on Panorama may be required.

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