An issue exists where the Prisma Access Agent on Windows does not properly honor updated session timers after a user extends their session through the embedded browser.

When a user clicks on the session expiry banner displayed in the Prisma Access Agent app, the embedded browser opens and enables the user to authenticate, successfully extending the Prisma Access Agent Manager (EPM) session with a new expiration time. However, the Prisma Access Agent continues to use the original session expiration timer instead of adopting the newly extended session duration.

As a result, when the original session timer expires, Prisma Access Agent incorrectly terminates the EPM session despite the successful extension. Additionally, the Prisma Access Agent icon becomes unresponsive in the system tray after this occurs.

An issue exists where the embedded browser for Prisma Access Agent does not reuse the Windows Hello token for reauthentication. As a result, users are required to manually enter their credentials even when Windows Hello is enabled on their devices.