Prisma Access Agent
Get Help for Prisma Access Agent Issues
Table of Contents
Get Help for Prisma Access Agent Issues
A webpage is available with additional information about the Prisma Access Agent issues.
| Where Can I Use This? | What Do I Need? |
|---|---|
|
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If you need assistance with using the Prisma Access Agent, you can view a
website with information about the agent. By default, the support resources link
goes to the Prisma Access Agent documentation. Your
administrator, however, can configure the help resources link to direct you to
another website, such as an internal help website.
If your administrator configured your device with the Access Experience app, you can open the
Access Experience app to review any suggested remediation for the issue.
(Not supported on
Prisma Access Agent Linux) (Prisma Access Agent version 25.4) The Access Experience
icon is integrated directly into the Prisma Access Agent app to give you convenient
access to potential solutions to your issues, such as device health and connectivity
issues. You will not see a separate Access Experience icon in the Windows taskbar or
macOS menu bar.
You can get help for the Prisma Access Agent using one of the following
methods:
- From the Prisma Access Agent:
- Click the options icon.
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Click Supported Resources.![]()
(Not supported on Prisma Access Agent Linux) From Access Experience:- When an OS notification appears due to an issue, click the message to
review any suggestions for
remediation in the Access Experience agent.On macOS:
![]()
On Windows:![]()
- (Prisma Access Agent 25.4) You can also click the Access Experience icon in Prisma Access Agent to open the Access Experience app.
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From the Access Experience app, you can view your device health, connection status, and any suggestions for remediation in the Access Experience agent.![]()
