Install the Prisma Access Agent (macOS)

1. Obtain the Prisma Access Agent package that your administrator provided to you. The package name is in the following format:

   PrismaAccessAgentInstaller_<version>.pkg
2. In your Downloads folder (or wherever you placed the installation package), open the installation package and follow the prompts to install the Prisma Access Agent.

   1. From the installer, click Continue.
   2. Select the folder for the installation of the Prisma Access Agent and click Continue.

   3. Review the information in the Installation Type page and click Install.

   4. When prompted, enter your User Name and Password, and then click Install Software to begin the installation.

      Alternatively, you can use Touch ID (if it's enabled) to complete this step.
   5. When prompted to allow the installer to access files in the folder where you downloaded the installation package, click OK.

   6. By default, macOS blocks the Prisma Access Agent system extensions. The system or network extensions appear if your administrator configured the Prisma Access Agent with traffic forwarding rules for:

      • Split tunneling—Directs network traffic through or outside of the Prisma Access connection.
      • Split DNS—Directs DNS queries for applications and resources through Prisma Access or outside of Prisma Access in addition to network traffic.

      For the Prisma Access Agent to work, you need to enable the system extensions:

      1. Click Open System Settings.

      2. In the Privacy & Security window, click Details for Some system software requires your attention before it can be used.
      3. Enable both PASrv.app apps and click OK.

   7. If your administrator enabled the feature to enforce Prisma Access connections for network access, you will be prompted to add a configuration to filter network content. To proceed, click Allow.

      After you allow this, the Prisma Access Agent will filter and monitor your network connections for security purposes.
   8. When the installation is complete, Close the installer.

   9. If your administrator configured the agent to install the Access Experience app along with the Prisma Access Agent, click OK so that you won't be prompted again.
   10. Click the Prisma Access Agent notifications pop-up to open the Notifications preferences window.
3. If prompted, enable Prisma Access Agent notifications.

   When the Prisma Access Agent notifications pop-up appears on your desktop, move your cursor over the pop-up and select OptionsAllow.

4. For the Prisma Access Agent to access data in the Safari browser, you must grant full disk access to the Security Extension and the Prisma Access Agent.

   1. From macOS, select System SettingsPrivacy & SecurityFull Disk Access. Enable Prisma Access Agent and securityExtension from the list of apps.

   2. When prompted, Quit & Reopen the Prisma Access Agent for the changes to take effect.