Reset Your Prisma Access (Managed by Panorama) License

Reset Your Prisma Access (Managed by Panorama) License

1. In the Panorama appliance, select PanoramaLicenses.
2. Make a note or take a screenshot of the licenses you have, the quantity of licenses, and the expiration date of each license.
3. Remove the license that you need to modify.

   For example, if you are upgrading from an evaluation to a production license, remove the evaluation cloud service licenses you have installed.

   1. Open a SSH console session to the Panorama appliance.
   2. Enter the delete license key command, then press the Tab key to view all installed license keys.
   3. Delete all Prisma Access license keys, including the license keys for Strata Logging Service, Prisma Access for Users, Prisma Access for Networks, and Prisma Access for Clean Pipe, as applicable to your deployment.

      The following is an example of the process:

      admin-Panorama>
      								delete
      									license key [then click tab]
      								GlobalProtect_Cloud_Service_f_2017_11_07.key 2017/11/0712:32:51 0.3K
      								GlobalProtect_Cloud_Service_for_Mobile_Users_2017_11_07.key 2018/01/10 13:52:18 0.3K
      								GlobalProtect_Cloud_Service_for_Remote_Networks_2017_11_07.key 2018/01/10 13:52:18 0.3K
      								Logging_Service_2017_11_07.key 2018/01/10 13:52:18 0.3K
      
      								admin-Panorama>
      								delete license key Logging_Service_2017_11_07.key
      								successfully removed Logging_Service_2017_11_07.key
      
      								admin-Panorama>
      								delete license key GlobalProtect_Cloud_Service_f_2017_11_07.key
      								successfully removed GlobalProtect_Cloud_Service_f_2017_11_07.key
      
      								admin-Panorama>
      								delete license key GlobalProtect_Cloud_Service_for_Remote_Networks_2017_11_07.key
      								successfully removed GlobalProtect_Cloud_Service_for_Remote_Networks_2017_11_07.key
      
      								admin-Panorama>
      								delete license key GlobalProtect_Cloud_Service_for_Mobile_Users_2017_11_07.key
      								successfully removed GlobalProtect_Cloud_Service_for_Mobile_Users_2017_11_07.key
      							
4. From the Panorama administration console, select PanoramaLicenses and click Retrieve license keys from license server.

   This step should refresh the licenses you already have, and the new licenses should reflect the new quantity you purchased and the new expiration date.
5. Delete any existing certificates using CLI from Panorama by entering the following command:

   admin-Panorama>
   						request plugins cloud_services
   							panorama-certificate delete
   					
6. Enter the debug plugins cloud_services reset-endpoint command to reset the Panorama appliance.
7. Create the new certificate with the new OTP by entering the following command, where value is the new OTP:

   admin-Panorama>
   						request plugins cloud_services
   							panorama-certificate fetch debug yes otp
   							value
   						
   					
8. Complete the One Time Password (OTP) procedure and verify the Panorama appliance.
9. In Panorama, verify that you can make configuration changes and can successfully push the configuration.

   If the licenses do not update correctly, or if you are not able to make configuration changes after the refresh, contact Palo Alto Networks support.