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    Setting Priority for Prisma Access and On-Premises Gateways
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    6. Integrate Prisma Access with On-Premises GlobalProtect Gateways
    7. Setting Priority for Prisma Access and On-Premises Gateways
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    Prisma Access

    Setting Priority for Prisma Access and On-Premises Gateways

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    Setting Priority for Prisma Access and On-Premises Gateways

    Learn how to set priorities in a Prisma Access (Managed by Panorama) deployment.
    Where Can I Use This?What Do I Need?
    • Prisma Access (Managed by Panorama)
    • Prisma Access license
    You can select an on-premises gateway that is physically closest to your mobile users and allow users to connect to a different gateway (either on-premises or cloud) to ensure secure access for mobile users if they change locations. You can also specify priority for gateways that are in the same country or same linguistic area as your mobile users.
    If you require users to connect to a specific Prisma Access gateway, you can allow mobile users to manually select specific Prisma Access gateways. Mobile users choose one of the Prisma Access gateways using the GlobalProtect app that is installed on their endpoint.
    Complete the following workflow to configure gateway priorities in Prisma Access.

    Set Equal Gateway Priorities for On-Premises and Prisma Access Gateways

    To enable secure access for your mobile workforce no matter where they are located, you can set equal priorities for the on-premises GlobalProtect gateways and the Prisma Access gateways. The GlobalProtect app uses Gateway Priority in a Multiple Gateway Configuration to determine the preferred gateway.
    You can use this configuration if your mobile users are most often closer to an on-premises gateway. When users change locations, the GlobalProtect app chooses another gateway (either on-premises or Prisma Access gateway) based on the highest priority and lowest response time.
    The following figure shows a sample configuration with two mobile users in North America. You set the gateway priority to Highest for both the Prisma Access gateways and the on-premises gateways.
    In this example, User 1’s GlobalProtect app determines that the Prisma Access gateway has a lower response time than the on-premises gateway, and user 2’s GlobalProtect app determines that the on-premises gateway has a lower response time. Since all gateways have the same priority, User 1 connects to the Prisma Access gateway and User 2 connects to the on-premises gateway, based on the lower response time.

    Set a Higher Gateway Priority for an On-Premises Gateway

    In situations where you want to direct mobile users to use an on-premises gateway instead of the Prisma Access gateways, specify the on-premises gateways with a source region and a higher priority than the Prisma Access gateway.
    The following figure shows a sample configuration for mobile users in Indonesia. To avoid the possibility of mobile users being connected to the nearest Prisma Access gateway in Singapore, you set the gateway priority to Highest for the on-premises gateway in Indonesia and set the priority to Medium for the Prisma Access gateways.
    This example also specifies a source region of Indonesia for the on-premises gateway. We recommend specifying a source region for the following reasons:
    • Specifying a source region for an on-premises gateway allows users in a region to access that gateway and prevents users outside of that region from connecting to that gateway. In this example, only mobile users in Indonesia can connect to the on-premises gateway with the source region of Indonesia, and the higher priority means that the on-premise gateway has priority over the Prisma Access gateways.
    • If you set a source region of Any for the on-premises gateway in Indonesia, every mobile user in your organization would prefer the on-premises gateway in Indonesia, because of its higher priority and worldwide accessibility. This configuration means that mobile users might never connect to the Prisma Access gateways.

    Set Higher Priorities for Multiple On-Premises Gateways

    To ensure that traffic to the internet stays in language-specific regions, you can configure multiple gateways in multiple source regions, setting the priority of the on-premise gateways to Highest and the priority of the Prisma Access gateways to Medium.
    The following figure shows a sample configuration for mobile users in Scandinavia. Using this configuration, when the mobile users access internet websites, the websites use the character encoding set that is specific to their languages.
    In this example, you configure on-premises gateways with source regions in Denmark, Norway, and Sweden. You set the priority of those gateways to Highest and set the priority of the Prisma Access gateways to Medium. Specifying a source region for the on-premises gateways allows users in those regions to access those gateways, and prevents users outside of those regions from connecting to those gateways.
    In this example, the GlobalProtect app for mobile users in Sweden selects the on-premises gateway in Sweden because of the source region and higher gateway priority.

    Configure Priorities for Prisma Access and On-Premises Gateways

    Use this workflow to configure priorities for a deployment that uses on-premises gateways with Prisma Access.
    1. Log in to Prisma Access.
    2. Select NetworkGlobalProtectPortals in the Mobile_User_Template template.
    3. Click the portal name in the Name field.
    4. Click the Agent tab.
    5. Click the name of the agent to configure.
      The default agent is named DEFAULT.
    6. Click the External tab.
    7. Set the priority of the Prisma Access gateways.
      1. Click GP cloud service.
      2. Set the priority for your preferred configuration.
      3. Be sure that the Manual check box is selected.
        Checking the Manual check box ensures that mobile users can select a specific Prisma Access gateway if it is required.
        Do not add a source region for the Prisma Access gateways; any region you specify is not applied to the configuration.
      4. Click OK.
    8. Add one or more on-premises external gateways to your configuration.
      1. Enter a descriptive Name for the gateway.
        The name you enter should match the name you defined when you configured the gateway, and it should be descriptive enough for users to know the location of the gateway to which they connect.
      2. Enter the FQDN or IP address of the interface where the gateway is configured in the Address field.
        You can configure an IPv4 address. The address you specify must exactly match the Common Name (CN) in the gateway server certificate.
      3. Add one or more Source Regionsfor the on-premises gateway, or select Any to make the gateway available to all regions.
        If you set the priority of on-premises external gateways higher than Prisma Access gateways, we recommend that you specify source regions for the external gateways. If you specify Any for the region, the GlobalProtect app might never select Prisma Access gateways over on-premises gateways because of the higher priority for the on-premises gateways.
      4. Select the Manual check box to allow users to manually switch to the gateway.
      5. Set the Priority of the on-premises gateway to Highest (the default).
      6. Click OK.
    9. (Optional) Set the priority for additional gateways by repeating Step 8.
      Be sure to specify the correct source regions.
      The following figure shows a sample configuration with multiple gateways that have source regions in Norway, Sweden, and Denmark. Note that the Manual check box is selected, which indicates that a mobile user can manually select any of these gateways.

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