Cloud Management
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Prisma Access

Cloud Management

Table of Contents


Cloud Management

To begin configuration of a VeloCloud-Prisma Access deployment, create the Prisma Access remote network connection and configure IKE and IPSec parameters for the IPSec tunnel between Prisma Access and VeloCloud.
  1. Connect a remote network site to Prisma Access.
    • Choose a
      Prisma Access Location
      that is close to the remote network location that you want to onboard.
    • When creating the IPSec tunnel, use a
      Branch Device Type
      of
      Other Devices
      .
    • Enter a
      Static IP
      address that matches the VeloCloud SD-WAN device’s IP address.
      You obtain this address from the VMware SD-WAN Orchestrator.
    • Enter a
      Pre-shared key
      for symmetric authentication across the tunnel.
    • Choose a
      Local Identification
      of
      None
      and an
      IKE Peer Identification
      of
      FQDN (hostname)
      ; then, enter an FQDN.
      Make a note of the of the
      Pre-Shared key
      and
      FQDN
      that you use for the
      Peer Identification
      ; you match these settings when you configure the VeloCloud cloud gateway.
  2. Select
    IPSec Advanced Options
    and
    Create New
    to create a new IPSec crypto profile for the remote network tunnel using the recommended settings.
  3. Select
    IKE Advanced Options
    and
    Create New
    to create a new IKE cryptographic profile for the remote network tunnel.
    • Be sure to use crypto values that are supported with Velocloud and make a note of the values you use.
    • Enable
      IKE NAT Traversal
      (Enabled by default).
  4. Set up routing for the remote network.
    Set Up
    Routing and
    Add
    the IP subnets for Static Routing.
    Add
    a
    Branch IP Subnet
    Choose Static Routing and
    Add
    a subnet you have reserved for this remote network connection.
  5. Push your configuration changes.
    1. Return to
      Manage
      Service Setup
      Remote Networks
      and select
      Push Config
      Push
      .
    2. Select
      Remote Networks
      .
    3. Push
      your changes.
  6. Make a note of the
    Service IP
    of the Prisma Access side of the tunnel. To find this address in
    Prisma Access (Cloud Management)
    , select
    Manage
    Service Setup
    Remote Networks
    , click the
    Remote Networks
    . Look for the
    Service IP
    field corresponding to the remote network configuration you created.

Configure the Remote Network Connection for VeloCloud Edge Devices

Use the following procedure to configure the IPSec tunnel on the VeloCloud edge device to complete the remote network connection.
  1. Log in to the Enterprise customer account on the VeloCloud Orchestrator (VCO).
  2. Select
    Configure
    Network Services
    .
  3. In the
    Cloud Security Services
    area, click
    New
    to create a new service.
  4. Enter the following values in the New Cloud Security Provider window that displays:
    • Enter a
      Service Name
      to identify this configuration.
    • Select a
      Service Type
      of
      Generic Cloud Security Service
      .
    • For the
      Primary Point-of-Presence
      , enter the
      Service IP
      you retrieved from Prisma Access.
  5. Click
    Add
    to save and add the configuration.
  6. Select
    Configure
    Profile
    and set
    Cloud Security Service
    to
    On
    ; then, select the
    Hash
    ,
    Encryption
    , and
    Key Exchange Protocol
    to the settings you configured for the remote network tunnel in Prisma Access.
  7. Select
    Configure
    Edge
    and complete the following steps:
    1. Set
      Cloud Security Service
      to
      On
      .
    2. Select the radio button to
      Redirect all internet bound traffic to Cloud Security Service
      .
    3. Select the
      Hash
      ,
      Encryption
      , and
      Key Exchange Protocol
      to match the settings you configured for the remote network tunnel in Prisma Access.
    4. Enter the
      FQDN
      and pre-shared key (
      PSK
      ) to match the FQDN and PSK you entered in Prisma Access.
  8. Verify the status of the remote network tunnel.
    • To view tunnel status in the VMware SD-WAN Orchestrator, select
      Monitor
      Edge
      in the VMware SD-WAN Orchestrator and viewing the information in the fields that display.
    • To view traffic and application statistics, select the
      Transport and Applications
      tab, then select
      Monitor
      Edge
      .

Configure the Remote Network Connection for VeloCloud Gateways

Use the following procedure to configure the IPSec tunnel on the VeloCloud edge gateway to enable the remote network connection.
  1. Establish connectivity from the VeloCloud gateway to Prisma Access.
    1. Log in to the Enterprise customer account on the VeloCloud Orchestrator (VCO).
    2. Select
      Configure
      Network Services
      .
    3. Select
      New
      in the
      Non-VeloCloud Sites
      to create a new site.
    4. Enter a
      Name
      for the site and select a
      Type
      of
      Palo Alto
      .
    5. For the
      Primary VPN Gateway
      , enter the
      Service IP
      you retrieved from Prisma Access.
    6. Click
      Next
      .
      VeloCloud creates the site and generates the IKE and IPSec configuration (including pre-shared key) for the site.
    7. Click
      Advanced
      and update the IKE and IPSec parameters and add the
      Site Subnets
      that you will protect with Prisma Access.
    8. Make sure that you have selected
      Enable Tunnel(s)
      ; then,
      Save Changes
      .
      To view the detailed IKE and IPSec parameters and the public IP address used by the VeloCloud gateway, click
      View IKE IPSec Template
      . The public IP address displays in the
      Local Identification : IP address :
      area.
  2. Verify the status of the remote network connection between the VeloCloud gateway and Prisma Access by selecting
    Monitor
    Network Services
    . A
    Status
    in green indicates that the connection has been successfully established.
  3. Configure the customer profile to service-chain the Non-VeloCloud site to the customer’s SD-WAN.
    1. Select
      Configure
      Profiles
      Profile-Name
      , where
      Profile-Name
      is the customer’s profile, then click the
      Device
      tab.
    2. Enable the
      Cloud VPN
      feature to turn on VPN connectivity from the Branch and Data Center sites.
    3. In the
      Branch to Non-VeloCloud Site
      section, select
      Enable
      ; then, select the Prisma Access site you created in Step 1.
  4. Save your changes.

Troubleshoot the VeloCloud SD-WAN Remote Network

Use the following resources to troubleshoot issues with VeloCloud-Prisma Access deployments.
  • Prisma Access troubleshooting
    —Check the status and the logs in Prisma Access.
    • Go to
      Manage
      Service Setup
      Remote Networks
      and check the
      Status
      of the tunnel.
    • Go to
      Activity
      Log Viewer
      and check the
      Common/System
      logs for IPSec- and IKE-related messages.
      To view VPN-relates messages, set the filter to
      sub_type.value = vpn
      .
      The message
      ignoring unauthenticated notify payload
      indicates that the route has not been added in the crypto map on the other side of the IPSec tunnel after the IPSec negotiation has already occurred.
    • Check the
      Firewall/Traffic
      logs and view the messages that are coming from the zone that has the same name as the remote network.
      In the logs, the remote network name is used as the source zone.
  • VeloCloud troubleshooting
    —In the VMware SD-WAN Orchestrator, select
    Monitor
    Events
    . The following example shows a timeout error; this type of error can indicate mismatching proposals or a gateway connectivity error. The values to check are provided in the message text.


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