Troubleshoot Prisma Agents
Learn how to use the features in the Endpoint Management
page to troubleshoot issues with the Prisma Agent.
| Where Can I Use This? | What Do I Need? |
|---|
- Prisma Access (Managed by Strata Cloud Manager)
- Prisma Access (Managed by Panorama)
- NGFW (Managed by Panorama)
|
- Check the prerequisites for the deployment you're
using
- Contact your Palo Alto Networks account representative to activate the Prisma Agent feature
|
As you monitor the health of the Prisma Agents that are deployed to end
users in your organization, you might detect issues that require remediation. The Endpoint Management
page () simplifies troubleshooting by offering centralized controls that you can use to
troubleshoot Prisma Agents.
When a user encounters a connectivity problem or other problem with the Prisma Agent,they can try to fix the issue if a resolution is provided in
the notification. However, if they still can’t resolve the problem, they will contact
you for assistance.
You can troubleshoot Prisma Agent issues by taking action on specific
endpoints, such as:
You can also isolate issues on macOS and Windows agents by:
