Use the Prisma Agent App (Unmanaged Devices)

1. Open the Prisma Agent app by tapping the PA Agent icon.
2. Read the disclosure about the information the Prisma Agent may collect or access on your device. Tap Continue to acknowledge and accept the message.

3. Enable Prisma Agent notifications on your endpoint. A notification permission dialog will appear. Tap Allow for the Prisma Agent to send you notifications.

   If you select Don't Allow, you will not receive alerts or notifications regarding app connectivity issues.
4. Enter the server address that you have obtained from your IT administrator. The connection is initiated automatically after entering the address.

   (Prisma Agent 26.3) If you're unable to connect and need to share logs with your IT administrator, tap ? in the top-right corner of the enrollment page. This opens a share sheet with a log archive that you can share via Gmail, Messages, Nearby Share, or other apps.

5. Allow the Prisma Agent to add VPN configurations to your endpoint. A system prompt will appear requesting permission to set up a VPN connection. Tap Allow. This setting enables the Prisma Agent to provide secure access for your device.
6. If prompted by the Android device, enter the credentials that you use to authenticate and access your Android device (such as your PIN, pattern, password, or biometric credentials like fingerprint or face unlock).
7. (Prisma Agent 26.3) If your organization uses LDAP authentication, enter your login credentials when prompted:

   1. In the Login field, enter the username or email address you use for LDAP authentication.
   2. Enter your Password and tap Login.

8. Enter your organization credentials (username and password, and any multi-factor authentication prompts) to authenticate to the app and to your corporate network.

   If your organization uses LDAP authentication, skip this step. The app connects directly to the gateway after LDAP login.

   (Prisma Agent 26.3) If your administrator configured Prisma Agent to use the default system browser for SAML authentication, the default browser, such as Chrome, opens instead of the embedded browser. After you authenticate, tap Open Prisma Access Agent in the prompt that appears to return to the Prisma Agent app.

   After authentication is complete, the connection will be established, and the app will display the status as Connected.

9. After you connect the app, the app typically displays a VPN icon in the Android status bar at the top of your screen.
10. Tap Disconnect on the app when you no longer need to access resources through the Prisma Agent.