Use the Prisma Agent App for iOS (Unmanaged Devices)

Table of Contents

Use the Prisma Agent App on unmanaged devices.

Where Can I Use This?	What Do I Need?
Prisma Agent	iOS 16 and later versions Internet access

To connect the app to the unmanaged devices, you must:

Open the Prisma Agent app by tapping the Prisma Agent app icon (

).
Read the disclosure about the information Prisma Agent may collect or access on your device and click Continue to acknowledge and accept the message.
Enable Prisma Agent notifications on your endpoint. A notification permission dialog appears on the app. Allow Prisma Agent to send you notifications.

If you Don’t Allow Prisma Agent to send you notifications, you will not receive any alert or notification when you face any issues related to app connectivity.
Enter the server address that you have obtained from your IT administrator and the connection is initiated automatically.
Allow Prisma Agent to add the VPN configuration to your endpoint. This setting enables Prisma Agent to provide secure access for your device.
Enter the credentials that you use to authenticate and access the iOS devices such as password, passcode, biometric credentials and so on. For example, enter the iPhone passcode to authenticate to the device.
Enter your organization credentials to authenticate to the app.

After authentication is complete, the connection is established and the app displays the status as Connected.
Tap Disconnect on the app when you no longer need to access the resources through Prisma Agent.