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    Prisma SD-WAN

    Data Centers and Third-Party Service Providers

    Table of Contents

    Data Centers and Third-Party Service Providers

    Learn about the data centers and third-party service providers.
    Where Can I Use This?What Do I Need?
    • Prisma SD-WAN
    • Prisma SD-WAN license
    • Physical and virtual ION devices running software versions 6.4.1 or higher
    Palo Alto Networks engages third-party providers that act as sub-processors in order to provide Prisma SD-WAN. These following sub-processors are required to provide an equivalent level of protection of data as Palo Alto Network provides.
    Sub-processor NamePersonal Data ProcessedService TypeLocation
    AWSPersonal data such as user name, email address, domain, IP address, session informationIaaS Provider (cloud hosting)Australia, Ireland, Singapore, UK, USA
    GCPPersonal data such as user name, email address, domain, IP address, session informationIaaS Provider (cloud hosting)Australia, Canada, France, Germany, India, Indonesia, Israel, Japan, Netherlands, Qatar, Saudi Arabia, Singapore, Switzerland, Taiwan, UK, USA
    Customer Support Locations
    Customer support for Prisma SD-WAN will be provided from various locations around the globe. For more information on these locations, please refer to the Support Services, Customer Success and Focused Services Privacy Data Sheet.

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