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    Acknowledge Incidents
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    Prisma SD-WAN

    Acknowledge Incidents

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    Acknowledge Incidents

    Acknowledge and synchronize incidents in Prisma SD-WAN to track and resolve faults in your network.
    Where Can I Use This?What Do I Need?
    • Prisma SD-WAN (Managed by Strata Cloud Manager)
    • Prisma SD-WAN
    When Prisma SD-WAN generates incidents due to a network fault, acknowledge them to indicate that you are aware of the issue. Acknowledging does not resolve the incident — you can only acknowledge unresolved incidents. Acknowledged incidents are hidden from the default view so you can focus on incidents that require attention.
    If you have enabled Strata Cloud Manager Incidents, acknowledge and manage your incidents on the Strata Cloud Manager Incidents page.
    1. Select IncidentsIncidents.
      The Incidents are displayed.
    2. Select one or more incident to Acknowledge it.
      By default the acknowledged incidents disappear from the page.

    Synchronize Incidents

    You can synchronize incidents consistently between the controller and the device. During the incidents synchronization, the device sends standing incident snapshots to the controller every 24 hours and the controller clears the incidents that no longer exist in the device and raises the device's missing incidents.
    1. Go to ConfigurationPrisma SD-WANION Devices.
      The list of claimed devices is displayed.
    2. From the ellipsis menu next to a device, select Sync Incident to synchronize the incidents between the controller and the device.

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