Event Category-Cellular
Incident and alert event codes based on the categories for troubleshooting in Prisma
SD-WAN. Cellular related event codes in Prisma SD-WAN.
| Where Can I Use This? | What Do I Need? |
|---|
- Prisma SD-WAN (Managed by Strata Cloud Manager)
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The following tables describe a list of event or incident codes, the event
origin, its severity, and a description of each event as per the event category.
Cellular Category
| INCIDENT CODE | EVENT ORIGIN | INCIDENT /ALERT | SEVERITY | EVENT TITLE | EVENT DESCRIPTION | RELEASE INTRODUCED |
|---|
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DEVICE_
CELLULAR_
ROAMING
| Device | Alert | Warning | Cellular Carrier Change | A software process responsible for cellular link support
observed a change in carrier. | 5.6.1 |
|
DEVICE_
CELLULAR_
SIM_
REMOVAL
| Device | Alert | Warning | SIM Presence Status Change | A software process responsible for cellular link support
detected insertion or removal of a SIM card. | 5.6.1 |
|
DEVICE_
CELLULAR_
SIM_
SWITCHOVER
| Device | Alert | Warning | SIM Switchover Status Change | A software process responsible for cellular link support
detected a switch-over from one SIM card to another. | 5.6.1 |
|
DEVICE_
CELLULAR_
SIGNAL_
STRENGTH_
THRESH
| Device | Alert | Warning | Cellular Signal Strength | A software process responsible for cellular link support
detected a change in signal strength below acceptable limits. | 5.6.1 |
|
DEVICE_
CELLULAR_
INTERNAL_
MODEM_
ERROR
| Device | Incident | Critical | Cellular Modem Error | A software process responsible for cellular link support
detected an internal error in the modem. | 5.6.1 |
|
DEVICE_
CELLULAR_
SIM_
PIN_
ERROR
| Device | Incident | Critical | SIM PIN | A software process responsible for cellular link support
detected a locked SIM card requiring a correct PIN. | 5.6.1 |
|
DEVICE_
CELLULAR_
SIM_
PUK_
NEEDED
| Device | Incident | Critical | SIM PUK | Incorrect SIM PIN was used three times to unlock the SIM
card. PUK required to try PIN again. | 5.6.1 |
|
DEVICE_
CELLULAR_
MODEM_
TEMP_
HIGH
| Device | Incident | Informational | High Modem Temperature | A software process responsible for cellular link support
received a notification from the cellular modem indicating high
operating temperature. | 5.6.1 |
|
DEVICE_
CELLULAR_
MTU_
MISMATCH
| Device | Alert | Informational | Cellular MTU Mismatch | Carrier negotiated MTU is lower than the configured MTU
for a cellular interface. | 5.6.1 |
|
DEVICE_
CELLULAR_
SIM_
SECURITY_
ERROR
| Device | Alert | Informational | Cellular SIM security error | SIM security operation failure. | 5.6.1 |
|
DEVICE_
CELLULAR_
FIRMWARE_
NOT_
AVAILABLE
| Device | Alert | Warning | Cellular Firmware Not available | Supported Firmware not available. | 5.6.1 |
|
DEVICE_
CELLULAR_
MODEM_
DETECTION_
ERROR
| Device | Incident | Critical | Cellular modem detection | A software process responsible for cellular link support
was unable to detect the cellular modem. | 5.6.1 |
|
DEVICE_
CELLULAR_
TECH_
CHANGE
| Device | Alert | Informational | Technology change | A software process responsible for cellular link support
detected a change in technology mode. | 5.6.1 |
|
DEVICE_
CELLULAR_
INTERFACE_
CONFIG_
OUTOFSYNC
| Device | Incident | | Cellular Interface Config Out of Sync | Cellular interface configuration is out of sync with the
controller. | |
|
DEVICE_
CELLULAR_
MODULE_
CONFIG_
OUTOFSYNC
| Device | Incident | | Cellular Module Config Out of Sync | Cellular module configuration is out of sync with the
controller. | |
