Addressed Issues in Prisma SD-WAN Controller
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Prisma SD-WAN

Addressed Issues in Prisma SD-WAN Controller

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Addressed Issues in Prisma SD-WAN Controller

Learn about the Addressed Issues in Prisma SD-WAN.
The following table lists the addressed issues in Prisma SD-WAN.
Issue IDDescription
August 2026
CGSDW-40034Resolved an issue where adding a WAN interface to a site-level security zone binding was not possible.
CGSDW-40102Resolved an issue with the system metrics API to return values for disk utilization, CPU usage, and memory usage on SD-WAN devices. With this fix, new version of the system metrics API is introduced.
CGSDW-40268Resolved an issue where previewing or downloading reports on the Aggregate Bandwidth Usage page failed with a rendering error, causing the page to remain in an error state until the browser was refreshed.
CGSDW-40238Resolved an issue where the Bandwidth Upgrade Recommendation, Circuit Utilization Threshold, and Guest Wireless Circuit Threshold reports failed to generate.
CGSDW-40273Resolved an issue where the Save button on the cellular modem firmware upgrade page was unresponsive, preventing users from applying firmware updates on ION devices.
CGSDW-39965Resolved an issue where the Remote Access option appeared disabled for most devices in the ION Devices list, even though the devices were accessible in the individual device view.
CGSDW-39891Resolved an issue where element shells and interface entries were not cleaned up when a device was declaimed during an incomplete RMA process.
July 2026
CGSDW-39924Resolved an issue where switching a site from Branch to Branch Gateway mode failed with error BRANCH_GATEWAY_CONFLICTS_WITH_WAN_LAG when a LAG interface configured with used-for: LAN was present on the device.
CGSDW-39144Resolved a user interface display issue where the DHCP Scopes list page rendered the last entry as partially cut off when 17 or more DHCP scopes were configured, making it inaccessible without zooming out.
CGSDW-38479Resolved a typo in the Performance Policy rule creation page where "View Actions and Depdendencies" was corrected to "View Actions and Dependencies."
CGSDW-38520Resolved an issue where LQM metrics were not displayed or were incorrect in circuit views because the user interface queried stats using wan interface ID as a path filter, which was not fully supported by the Stats API. Updated the user interface to align with WAN interface filter support in the metrics APIs.
CGSDW-30118Resolved a scalability issue with the Topology API that caused failures or degraded performance for large tenants with many devices. The API was restructured to support scale, improving reliability for high-scale deployments.
June 2026
CGSDW-39230Resolved an issue in the reports where the site uptime LQM percent calculation used a static duration value instead of a dynamic one, resulting in incorrect uptime percentages.
CGSDW-39082Resolved an issue where Day 2 operations using site templates incorrectly removed Easy Onboarding / CloudBlade managed service link interfaces from element security zones when interface_ids was an empty list in the template.
CGSDW-38938Resolved an issue where disabling SNMPv2 from the device-level configuration failed with error SNMPCONFIG_COMMUNITY_STRING_REQUIRED because the user interface was sending a null community string in the snmpagents API payload.
CGSDW-38817Resolved an issue where a Stub link that was up was incorrectly shown as "Nascent" in the Site Summary table when there were no AnyNet links and only a Stub link associated with the circuit.
CGSDW-38658Resolved an issue where assigning a port with used-for: Controller on an ION 3200 device failed with an error requiring LLDP TxRx to be disabled, due to incorrect LLDP handling logic for controller ports.
CGSDW-37609Resolved an issue where the operator name was not displayed in the Audit Logs Compare modal.
CGSDW-29528Resolved an issue where the user interface did not include the supported_base_software_version attribute in PUT requests to the appdefs v2.6 API. The interface now passes null for POST and echoes back the GET-retrieved value for PUT, aligning with the API contract.
May 2026
CGSDW-38405Resolved an issue in the Incidents filter where selecting Show Resolved did not enable the Suppressed and Acknowledged checkboxes, preventing users from filtering by those states.
CGSDW-38229Resolved an issue in the Insights backend where tunnel status and metrics were not computed because the event_time attribute was missing from the pubsub message metadata for node type 157.
CGSDW-38140Resolved an issue where Directory Service membership delta sync failed for users with user_group_ids set to null in MongoDB. The fix ensures user_group_ids is initialized as an empty array instead of null, allowing the sync to complete successfully.
CGSDW-36658Resolved an issue where element shells created during SASE onboarding via site templates were being incorrectly synced to Orion. Element shells are now excluded from Orion sync as expected.
CGSDW-36495Resolved an issue where Remote Network High-Performance routing configuration was reset to defaults when a user edited and saved it in Strata Cloud Manager.
CGSDW-35878Resolved an issue where a device software upgrade failed with a NullPointerException in the HA control interface VLAN lookup, and added element shell validation checks to prevent stale HA configurations from causing upgrade failures.
April 2026
CGSDW-38248Resolved an issue where downloading a CSV from the Device List page failed silently when either the Online or Offline status filter was selected individually.
CGSDW-38153Resolved a cosmetic user interface issue where the pagination next-page arrow button in the NAT interface bindings table incorrectly moved along the scrollbar instead of staying in a fixed position.
March 2026
CGSDW-37747Resolved an issue in site templates where creating a subinterface or other logical interface on a port channel interface caused the bound_interfaces to be lost during the parent interface reset step.
CGSDW-37062Resolved an issue where RMA device replacement failed for service links created by PA CloudBlade using PSK authentication, because the PSK secret was not correctly copied from the old device configuration to the replacement device during the RMA process.
CGSDW-36960Resolved an issue where the Prisma SD-WAN tab in Insights > Branch Sites disappeared after refreshing the browser page.
CGSDW-36629Resolved an issue where an ION device remained stuck in the inventory_get_complete state in the GUI during an RMA operation, preventing the RMA workflow from progressing.
February 2026
CGSDW-37500Resolved an issue where selecting Site Local Time as the timezone when scheduling a software upgrade on an ION device did not correctly apply the local time, causing the upgrade to be scheduled in the wrong time zone.
CGSDW-36864Resolved an issue where DC circuit reports were missing from WAN Clarity Reports because the ConfigSync framework was populating the anynet_link_id field with the id value instead of the correct al_id field from AnynetLinkDOV3, causing JOIN conditions in report queries to return no rows.
CGSDW-36040Resolved an issue where saving a cellular interface configuration on an ION device running software version 5.6.13-b3 failed.
CGSDW-35799Resolved an issue where the NETWORK_ANYNETLINK_DOWN and NETWORK_ANYNETLINK_DEGRADED events displayed only the source site in the Impacted Objects panel instead of both connected sites, and corrected the event description message to remove the redundant site name suffix.
CGSDW-34958Resolved an issue where removing a Prisma Access tag from a site in Strata Cloud Manager failed due to an overly strict site name validation check that incorrectly rejected the update.
January 2026
CGSDW-36744Resolved an issue where Prisma Access Easy Onboarding tunnel creation failed with a schema validation error when a secondary BGP parameter was included in the request payload, even though users had not explicitly modified the BGP configuration.
CGSDW-35733Resolved an issue in the Flow Browser where path selection details, including the chosen path, available paths, and excluded paths, were not displayed consistently or with sufficient detail to understand the path preference reason.
CGSDW-35670Resolved an issue where the port panel and device interfaces for the ION 1200-C-ROW model were not visible in the Devices > Interfaces section of Strata Cloud Manager.
CGSDW-36089Resolved an issue where configuring the Allow SASE Connectivity IKE group with GCM-based encryption did not offer None as a hash algorithm option, which is required for GCM and caused the configuration to fail.
December 2025
CGSDW-35906Resolved an issue where the Insights > Prisma SD-WAN Applications page failed to load on navigation or became stuck indefinitely when the browser page was refreshed.
CGSDW-35649Resolved an issue where the View Policy Set link in the software upgrade and downgrade confirmation modal, shown when incompatible applications are detected, no longer opened the policy set in a new window.
CGSDW-35584Resolved an issue where the NAT Stack drop down appeared empty when editing path policies for multiple sites simultaneously in Strata Cloud Manager. The default NAT Stack policy is now pre-selected in the drop down when available.
November 2025
CGSDW-35668Resolved an issue where Circuit Health and Overlay status were reported incorrectly in Strata Cloud Manager.
CGSDW-34242Resolved an issue where Prisma SD-WAN Portal Probe Point Metrics were incorrectly displaying N/A instead of the actual metric values in Strata Cloud Manager.
CGSDW-33208Resolved an issue where an internet circuit already assigned to one interface could be re-assigned to a bypass pair interface. The user interface now filters out in-use circuits, and the backend no longer allows duplicate circuit assignments for bypass pair interfaces.