Event Category-Cellular
Focus
Focus
Prisma SD-WAN

Event Category-Cellular

Table of Contents

Event Category-Cellular

Incident and alert event codes based on the categories for troubleshooting in Prisma SD-WAN. Cellular related event codes in Prisma SD-WAN.
Where Can I Use This?What Do I Need?
  • Prisma SD-WAN
  • Prisma SD-WAN license
The following tables describe a list of event or incident codes, the event origin, its severity, and a description of each event as per the event category.

Cellular Category

INCIDENT CODEEVENT ORIGININCIDENT /ALERTSEVERITYEVENT TITLEEVENT DESCRIPTIONRELEASE INTRODUCED
DEVICE_
CELLULAR_
ROAMING
DeviceAlertWarningCellular Carrier ChangeA software process responsible for cellular link support observed a change in carrier.5.6.1
DEVICE_
CELLULAR_
SIM_
REMOVAL
DeviceAlertWarningSIM Presence Status Change A software process responsible for cellular link support detected insertion or removal of a SIM card.5.6.1
DEVICE_
CELLULAR_
SIM_
SWITCHOVER
DeviceAlertWarningSIM Switchover Status ChangeA software process responsible for cellular link support detected a switch-over from one SIM card to another.5.6.1
DEVICE_
CELLULAR_
SIGNAL_
STRENGTH
_THRESH
DeviceAlertWarningCellular Signal StrengthA software process responsible for cellular link support detected a change in signal strength below acceptable limits.5.6.1
DEVICE_
CELLULAR_
INTERNAL
_MODEM
_ERROR
DeviceIncidentCritical Cellular Modem ErrorA software process responsible for cellular link support detected an internal error in the modem.5.6.1
DEVICE_
CELLULAR_
SIM_PIN
_ERROR
DeviceIncidentCriticalSIM PIN A software process responsible for cellular link support detected a locked SIM card requiring a correct PIN.5.6.1
DEVICE_
CELLULAR_
SIM_PUK_
NEEDED
DeviceIncidentCriticalSIM PUKIncorrect SIM PIN was used three times to unlock the SIM card. PUK required to try PIN again. 5.6.1
DEVICE_
CELLULAR_
MODEM
_TEMP_
HIGH
DeviceIncidentInformationalHigh Modem Temperature A software process responsible for cellular link support received a notification from the cellular modem indicating high operating temperature.5.6.1
DEVICE_
CELLULAR
_MTU_
MISMATCH
DeviceAlertInformationalCellular MTU MismatchCarrier negotiated MTU is lower than the configured MTU for a cellular interface.5.6.1
DEVICE_
CELLULAR
_SIM_
SECURITY
_ERROR
DeviceAlertInformationalCellular SIM security errorSIM security operation failure.5.6.1
DEVICE_
CELLULAR_
FIRMWARE
_NOT_
AVAILABLE
DeviceAlertWarningCellular Firmware Not availableSupported Firmware not available.5.6.1
DEVICE_
CELLULAR_
MODEM_
DETECTION
_ERROR
DeviceIncidentCriticalCellular modem detectionA software process responsible for cellular link support was unable to detect the cellular modem.5.6.1
DEVICE_
CELLULAR
_TECH_
CHANGE
DeviceAlertInformationalTechnology changeA software process responsible for cellular link support detected a change in technology mode.5.6.1