When incidents are generated on the Prisma SD-WAN due to some failure, you can acknowledge the incidents and synchronize the incidents between the controller and the device. You can create an event policy to manage the event code suppression based on the specified classifications and action attributes configured.

Acknowledge generated incidents in the system on the Strata Cloud Manager. Acknowledge indicates that you are aware of the incident but may not take any action on the incident at this point in time. You acknowledge only unresolved incidents. Acknowledging an incident enables you to display and focus on incidents that require your attention.