Application Experience Dashboard: Mobile User Experience Card

This widget shows you the average of the application segment score for all Mobile Users for all monitored applications. It also shows you a breakdown of Good, Fair, and Poor experiences by number of user devices. You can drill down into users experiencing fair or poor performance to begin investigating. The experience score in this card will give you an indication of the overall digital experience for the user. For each application that is monitored per mobile user, ADEM calculates a score based on the 5 critical metrics - application availability, DNS resolution time, TCP connect time, SSL connect time, and the HTTP latency. If the application fails the availability test (application is unavailable), then the experience score is 0. If the application is reachable, only then the remaining four metrics will be calculated. Each of the above metrics (other than application reachability) have a different weightage and baselined lower and upper thresholds, and their combined weightage equals 100. The sum of these individual metric scores determines the application experience score for a user. An average of all the test sample results for each application determines the experience score of a user.