Delicense Ungracefully Terminated Firewalls

Table of Contents

Deactivate License (Software NGFW Credits)

Set the Number of Licensed vCPUs

Delicense Ungracefully Terminated Firewalls

Learn how to manually delicense firewalls that were unintentionally terminated.

Where Can I Use This?	What Do I Need?
VM-Series deployment	VM-Series 10.x or above Panorama running PAN-OS 10.1.x or above versions Customer Support Portal (CSP) account with one of the following user roles: Super User, Standard User, Limited User, Threat Researcher, AutoFocus Trial Role, Group Super User, Group Standard User, Group Limited User, Group Threat Researcher, Authorized Support Center (ASC) User, and ASC Full Service User. Superuser access to the VM-Series firewall

Where Can I Use This?

What Do I Need?

VM-Series deployment

VM-Series 10.x or above
Panorama running PAN-OS 10.1.x or above versions
Customer Support Portal (CSP) account with one of the following user roles:
- Super User, Standard User, Limited User, Threat Researcher, AutoFocus Trial Role, Group Super User, Group Standard User, Group Limited User, Group Threat Researcher, Authorized Support Center (ASC) User, and ASC Full Service User.
- Superuser access to the VM-Series firewall

You can delicense a firewall you no longer have access to or unintentionally terminated through the customer support portal. For example, if your hypervisor crashes or you accidentally delete a firewall and can no longer log in to that firewall, complete the following procedure to delicense that firewall and free up your Software NGFW Credits for future use.

Log in to the Customer Support Portal.
Select Software NGFW Devices.
Choose FW Not Checked-in for (Days) from the Search By drop-down and enter the number of days to search within.
To delicense a firewall, click on the More Options (three vertical dots) on the right and then click Deactivate Firewall.
Click Deactivate Firewall to confirm deactivation of the selected firewall. After deactivating the firewall, the credits are returned to your credit pool.