>
    Strata Copilot
    Renew Your Software NGFW Credits
    Focus
    Download PDF
    Focus
    1. Home
    2. VM-Series
    3. Software NGFW Credits
    4. Renew Your Software NGFW Credits
    Download PDF
    VM-Series

    Renew Your Software NGFW Credits

    Table of Contents

    Renew Your Software NGFW Credits

    Complete the following procedure to renew your Software NGFW Credits.
    Where Can I Use This?What Do I Need?
    • VM-Series deployment
    • VM-Series 10.x or above
    • Panorama running PAN-OS 10.1.x or above versions
    • Customer Support Portal (CSP) account with one of the following user roles:
      • Super User, Standard User, Limited User, Threat Researcher, AutoFocus Trial Role, Group Super User, Group Standard User, Group Limited User, Group Threat Researcher, Authorized Support Center (ASC) User, and ASC Full Service User.
      • Superuser access to the VM-Series firewall
    When a deployment profile expires, it moves from the Current Deployment Profiles tab to the Renew Profiles tab. However, if you renew your contract and the number of credits is equal to or greater than the number of credits before renewal, your deployment profiles move back to the Current Deployment Profiles tab automatically and requires no further actions.
    You have the option to renew your Software NGFW credits with a reduced quantity. To do this, you must first reduce and configure your credit consumption of your existing deployment profiles at the intended (reduced) quantity usage before renewing your contract. If your new credit pool total is greater than or equal to the number of credits allocated to your deployment profiles, no manual renewal is required. If you renew with fewer credits but don’t change your credit consumption, you must manually choose which deployment profiles to renew using the new credit pool total.
    From the Renew Profiles tab, you can renew any of your deployment profiles without disrupting the operations of your VM-Series firewall. After a deployment profile expires and moves to the Renew Profiles tab, you have 30 days to renew the profile. Any deployment profiles not renewed within 30 days move to the Expired Deployment Profile tab. See What Happens When Licenses Expire? for more information.
    After renewal, you might notice some changes between your deployment profiles. The Prisma NGFW Credits and Virtual NGFW Credits credit pools are now both called Software NGFW Credits credit pools. Additionally, the number of credits in your pool might change after renewal due to changes in the product pricing model.
    1. Log in to the Palo Alto Networks Customer Support Portal.
    2. Select ProductsSoftware NGFW Credits.
    3. Locate the deployment profile to renew and click Details.
    4. Select Renew Profiles.
    5. Click the Renew icon and then click Renew to confirm.
    6. Verify that you renewed your deployment profile successfully.
      1. Click Current Deployment Profiles.
      2. Confirm that the list displays your renewed deployment profile.
        Additionally, you can return to the Software NGFW dashboard to view your credit pool. After a successful renewal, the credit pool displays Renewal Confirmed. This message remains until the end of the expiry date of your renewed Software NGFW credits.

    Renewing with Legacy Subscriptions

    Legacy subscriptions (WildFire, URL Filtering, Threat Prevention) are no longer available and have been replaced by the advanced versions (Advanced WildFire, Advanced URL Filtering, Advanced Threat Prevention). If your deployment profile has enough available credits to support the advanced subscriptions, the deployment profile consumes the necessary number of additional credits when you complete the renewal process described above; no additional action is required.
    If your credit pool that is up for renewal includes legacy subscriptions, you might need to modify that deployment profile to support the advanced subscriptions. You have a 30-day grace period to modify your deployment profile. If you don’t, the deployment profile expires.
    If your deployment profile does not have sufficient unused credits to support the advanced subscriptions, you must modify that deployment profile. You have two options for modifying your deployment profile—increase the number of credits in your credit pool or scale down your current subscriptions to free up enough credits for the advanced subscriptions. Additionally, you can free up Software NGFW credits by deleting currently deployed firewalls.
    If you choose to Transfer a Deployment Profile with legacy subscriptions after renewing it, you can’t transfer it to a credit pool that includes deployment profiles with advanced subscriptions. Deployment profiles with legacy subscriptions (and no advanced subscriptions) are not compatible with credit pools with advanced subscriptions.
    1. Log in to the Palo Alto Networks Customer Support Portal.
    2. Select ProductsSoftware NGFW Credits.
    3. Locate the deployment profile to renew and click Details.
    4. Select Renew Profiles.
    5. On the far right, select the vertical ellipsis (More Options) and select Edit Profile.
    6. Modify your deployment profile.
      1. Customize your subscriptions.
      2. Click Update Deployment Profile.
    7. Click the Renew icon and then click Renew to confirm.

    © 2026 Palo Alto Networks, Inc. All rights reserved.