Organizations face a critical challenge when security policy rules block legitimate business activities: manual exemption requests create delays and administrative burden for both users and IT teams. The End User Coaching Exemption Requests feature streamlines how your organization handles security policy exceptions. When users encounter policy blocks while performing legitimate business activities, they can request exemptions directly within Autonomous Digital Experience Management (ADEM) rather than submitting tickets to IT.

You can configure multiple end user notification templates to grant exemption requests based on different DLP rule. For example, you can configure a notification template to automatically grant exception approvals for routine or low risk incidents, manager review for context-dependent cases, or security administrator approval for sensitive and high risk incidents. Additionally, you can provide the opportunity for end users to provide justification for why an exemption should be granted in the first place.

By implementing End User Coaching Exemption Requests, you reduce administrative overhead, accelerate legitimate business processes, and maintain security control—enabling your organization to balance essential security protections with business productivity needs in a streamlined, auditable manner.