With endpoint insights enabled, Prisma® Access Agent users can now report connectivity issues directly from the Prisma Access Agent app or command-line interface when problems occur, allowing administrators to collect diagnostic logs in real-time as issues happen rather than after the fact. This immediate reporting capability ensures administrators receive accurate troubleshooting data captured during the actual problem occurrence, improving diagnostic accuracy and reducing resolution time.

When users experience connectivity problems, they can provide problem context and consent to diagnostic collection directly through the agent, eliminating delays between issue occurrence and data collection. This real-time approach addresses the common challenge where log data collected hours or days after an incident may no longer reflect the actual problem conditions.

You can also configure user consent requirements for administrator-triggered diagnostic collection, balancing privacy requirements with troubleshooting needs. When diagnostics run, the system collects comprehensive troubleshooting data including system logs. The collected diagnostic data provides administrators with the information needed for troubleshooting analysis.