In a traditional support system, manual initiation of support cases poses a risk of delays in issue identification and resolution. This can lead to compromised recognition of emerging problems and result in sluggish reporting and response times.

With the Automatic Support Cases feature, Strata Cloud Manager can automatically create support cases and promptly inform you through email when it triggers specific alerts. Automatic support cases enhance the efficiency of identifying and resolving potential issues that could impact business operations, and reduces the likelihood of business disruptions.

With automatic support cases, you can designate a default contact to oversee the case and engage with our support team. Additionally, you have the flexibility to create rules for automatic support cases, allowing you to specify contacts for selected devices. For instance, if you prefer assigning contacts based on region or time zone, you can select specific devices and provide the corresponding contact details.

Automatic support cases remove the requirement for users to manually evaluate specific alerts and initiate support cases. Palo Alto Networks takes up support cases without any user intervention. This automated approach helps streamline the support process, ensuring that issues are addressed promptly and efficiently.