The Return Merchandise Authorization (RMA) workflow in Device Management streamlines the process of replacing failed NGFWs in your network environment. This feature automates and simplifies the traditionally manual, error-prone, and time-consuming task of replacing devices. With the new RMA workflow, you can restore configurations and maintain logging, monitoring, and reporting after asset transfer. The workflow enables you to replace a failed device with a new one while automatically associating it with the same configurations and HA pairs as the old device.

RMA offers a user-friendly interface that clearly displays the status of each step in the replacement process. You can easily restore both local and shared configurations from the old device to the new one. The feature supports the replacement of devices in high availability (HA) pairs without affecting the peer device. In the case of errors or failures during the workflow, you receive instructions for recovery without requiring intervention from Palo Alto Networks.