Prisma Access uses IPSec to securely connect branch offices and data centers to the service. If there is an issue with bringing up the IPSec tunnel, it can be challenging to read logs related to IKE and IPSec events in an attempt to troubleshoot the issue.

A new UI provides clear diagnostic IPSec tunnel information, including the reason for the tunnel failure, the configured and exchanged IPSec and IKE parameters, and recommended settings for IKE and IPSec crypto values for service connections and remote network connections. With the UI, you have a full picture of your IPSec tunnels. You can also trigger an IKE renegotiation for a given service connections or remote network connections.

This tunnel information reflects real-time monitoring status, along with an explanation of why any tunnels have gone down.