Unexpected session timeouts and inactivity logouts can significantly disrupt user productivity and lead to increased helpdesk tickets. The Prisma Access Agent addresses this issue by introducing configurable notifications that alert users before their sessions expire or terminate due to inactivity. You can now set up timely warnings and custom messages to keep your users informed and provide them with the option to extend their sessions when needed.

You can customize sessions by setting their duration, scheduling logout notifications, and creating custom expiration messages. You can set the duration a user can stay logged in to a session, and also set the amount of time to wait before the agent session ends due to user inactivity. The ability to customize session timeouts and notifications helps balance user access needs with network security. It enables you to control session timeouts, keep users informed about their session status, and communicate important information.