The
Prisma SASE App is a ServiceNow certified
app which helps customers who have standardized on ServiceNow as their automation
and ITSM platform to configure and integrate with Prisma SASE accelerating time to
value.
This integration delivers significant value for both enterprise customers and Managed
Service Providers (MSPs), bridging the gap between network security operations and
IT service management for faster incident response, consistent configuration
management, and greater operational efficiency.
Key Capabilities and BenefitsThe application streamlines
operations and enhances visibility through several core modules:
Unified Management and Simplified Operations: Manage Prisma SASE
infrastructure, incident configuration, and log forwarding directly from
ServiceNow, significantly reducing operational complexity. MSPs can
leverage Multi-Tenant Support to manage multiple customer domains with
isolated data views.
Accelerated Deployment with Automated Workflows: The app includes
a dedicated Automated Workflows module to minimize manual setup and
R&D effort.
It automates Day 1 to Day N workflows across Prisma SASE
tenants.
Configuration and lifecycle management tasks—such as onboarding
tenants, configuring infrastructure, and setting up ZTNA
connectors—can be executed using either intuitive UI forms or
JSON-based templates.
Each workflow follows an approval process and includes detailed
execution logs for audit and tracking.
Enhanced Visibility and Control: Gain a consolidated, end-to-end
view of Prisma SASE incidents and infrastructure status.
Incident Management provides centralized visibility,
automatically creating ServiceNow incidents from Prisma SASE
alerts.
Dashboards and Visibility offer real-time insights into
threat trends, application usage, license utilization, and
tenant resources.
Streamlined Support: Users can raise and track Customer Support
Ticketing (CSP) tickets directly from the app, with the option to
correlate tickets to existing incidents for efficient
troubleshooting.
