- View the trend
lines for all apps as well as for the selected app and see where the
selected app stands in comparison to the rest of the apps running on the
device. This graph also shows you the status of your GlobalProtect
connection along with visual markers of the duration when the
GlobalProtect connection was lost. You can see the GlobalProtect status
by hovering your mouse cursor over a
Significant
Event
symbol.
Path to
<application>
- This
chart allows you to quickly pinpoint which segment of the end-to-end
experience is likely causing the issue for the user. Click on a segment,
such as Device, WiFi, Local Network, Internet, Prisma Access, or the app
name, to view the associated data for that segment in the
Trends
,
Path
Visualization
, or
Device Details
tabs below them.
Trends tab
This tab shows you the following metrics:
Application Performance Metrics
Metric
Description
Availability
Application availability (in percentage) during
the
Time Range
.
DNS Lookup
DNS resolution time.
TCP Connect
Time taken to establish a TCP connection.
SSL Connect
Time taken to establish an SSL connection.
HTTP Latency
Time taken to establish an HTTP connection.
Time to First Byte
The total of DNS Lookup, TCP Connect, SSL Connect
and HTTP Latency time results in the Time to First Byte.
Data Transfer
Total time taken for the entire data to be
transferred.
Time to Last Byte
Time to First Byte + Data Transfer time.
Device Health Metrics
Metric
Description
Memory
Memory used by the device at a particular time
in the
Time Range
. Hover over the trend line
to see the average amount of memory the device used during the
Time Range
.
CPU
CPU power used by the device at a particular
time in the
Time Range
. Hover over the trend
line to see the average amount of CPU the device used during the
Time
Range
..
Battery
Hover over the trend line to see the amount
of battery power the device is using at any point during the
Time
Range
.
Disk Usage
How much of the hard disk space has been used.
Hover over the trend line to see the amount of disk space in use on
the device during the
Time Range
.
Disk Queue Length
The number of outstanding requests that are
waiting to be sent to the disk, a high number implies poor performance.
Top 5 Processes Consuming Most Memory
and
Top 5 Processes Consuming Most CPU
The
Top 5 Processes Consuming Most Memory
and
Top 5 Processes Consuming Most CPU
widgets display the 5 processes that consume the most memory and CPU
on a user's device. These widgets are not dependent on the
Self-Serve feature being enabled or disabled. The numbers displayed
here are an aggregate of all samples taken during the selected
Time Range
. Refer to the section on the
Time Range Filter for details on the
frequency of data samples collected. They list each process by name
and how much memory or CPU the process was consuming at the selected
time. You can collapse these widgets by clicking on the arrow next
to the widget title.
Path Visualization tab
This tab shows you the hop-by-hop network details of the traffic flow from the user
to an application. Even if your VPN is disabled, it will provide visibility on all
the internet hops from the user to an application. If your application (private
application) is not reachable from an untrusted network when the VPN is disabled, it
will fail the availability test and the application experience for that session will
be impacted.
Device Details tab
Zoom Integration tab
This tab is visible only if you have purchased and enabled the Zoom QSS from Zoom.
For details on the widgets in this tab see Zoom Performance Analysis for Mobile Users.