FedRAMP
Monitored Mobile Users Dashboard
Table of Contents
Monitored Mobile Users Dashboard
Monitor the digital experience for your SASE users and
troubleshoot performance issues from the Monitored Mobile
Users dashboard. From here you get an overall view of
the experiences and the experience trend for all your ADEM users,
as well a per-user view of the digital experience across your SASE
environment. You can drill down into details for the specific user
who is reporting performance issues. Immediately when you drill
down, alerts at the top of the page highlight any experience issues
the specific user is having, such as low device memory or high CPU
usage.
Monitored Users are defined as the unique number of User/Device
combination. For example, if 2 users are logged in to 3 devices
each, the Devices count will display as 6
and the Users count will display as 2. Likewise,
if 2 users are using the same device, the Devices count
will display 1 and the Users count will display
2. The Monitored Mobile Users Devices table
on the Monitored Mobile Users page displays
each User/Device combination as a separate row, hence the user name
could be duplicated across multiple rows depending on the number
of devices he/she is logged in to.
This dashboard provides a summary view of all the user experiences
in the network and shows how the experience is trending during the
selected Time Range.
Select or define a custom Time Range to
view the data for only the time window selected. Your time range
selection in the Time Range Filter determines
the granularity of data displayed in each histogram.
Filter (click
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) the data shown
in the widgets in this dashboard. The following filters are available:
- Application
- Prisma Access Location
- Experience Score
- Endpoint Experience Score
- WiFi Experience Score
- Local Network Experience Score
- Internet Experience Score
- Prisma Access Experience Score
- User Location
- Devices
- Service Provider
- Mobile Users
- Mobile User Groups
You can also use the search bar to quickly find a specific user,
remote site, application, or Prisma Access location.
In the Monitored Mobile Users dashboard, Monitored
Mobile User Devices table, click a user name to open
the User Details page
for that specific user. This is often where you will want to start
if you have users reporting performance issues. Immediately when
you drill down, alerts at the top of the page highlight any experience
issues the specific user is having, such as low device memory or
high CPU usage.