Known Issues—Autonomous DEM

The ADEM dashboard may list one or more user specific attributes for multiple clients. For example, the user location or the hostname may reflect the same value for multiple users. This happens if their Windows GUID is identical.

Make sure the Windows GUID is unique for all the machines. Then reinstall the agent to get the correct status updated.

After the ADEM license expires, the Self-Serve feature will continue to work for a grace period of 30 days. At the end of the 30-day grace period, the notifications get disabled on both Macintosh and Windows. On Macintosh, if you click the Application Experience menu bar icon, the UI will open and notify you that the notifications are disabled. On Windows, the Application Experience icon in the task bar gets removed.

Users receive the Self-Serve notifications regardless of whether they are online or offline. If and when a user's device gets disconnected from the ADEM portal (the device goes offline), users will continue to receive Self-Serve notifications on their device during the period that the device is offline. However, the notification count will not get updated on the ADEM portal.

If a user belongs to multiple user groups, then The Mobile Users Group filter on the Applications page returns applications assigned to all groups that the user belongs to, not just the selected group in the filter.

Custom apps that are deleted from Prisma Access continue to show in the Autonomous DEM portal.

When ADEM is accessed from the Prisma Access App, only those security groups currently used in one or more security policies are displayed. On Panorama LDAP, all user groups are displayed.

The application score that is displayed on the "Global Distribution of Application Experience Scores for Remote Sites" does not match the score on the Remote Sites page. The first score is an average score filtered by location. The second score (Remote Sites) is an average of the average score for each remote site.

Any ADEM license changes for Remote Networks (For example, SPN bandwidth allocations) can take between 1 to 4 hours to reflect in the UI.

When logging into ADEM as a Data Security Manager, the page fails to load displaying the following error:“Maximum update depth exceeded. This can happen when a component repeatedly calls setState inside componentWillUpdate or componentDidUpdate. React limits the number of nested updates to prevent infinite loops.”

When you have 200K ADEM agents or more, the Settings page in ADEM fails to load. This is an intermittent issue and is typically observed when multiple users are trying to access the Summary page in parallel.

Workaround: Refresh the page or try re-logging into ADEM.

After selecting Application filter, the Location Details page fails to load the performance trends and path visualization tabs data.

When performing a new installation of GlobalProtect 5.2.10 or later on an M1 MacBook device that does not have Rosetta 2 installed, the Autonomous DEM agent does not get installed even though the message that GlobalProtect displays indicates that the agent installed successfully.

Workaround: Manually install Rosetta 2 on the M1 MacBook device and then refresh the GlobalProtect connection to enable GlobalProtect to re-initiate the install of the Autonomous DEM agent.

On a Windows operating system running GlobalProtect version 5.2.8, if the endpoint is in a Trusted network with VPN tunnel established to the internal gateway, the ADEM portal displays the GlobalProtect status as Connected-Internal and VPN status as Disabled. The trend line shows a blue background indicating that the test was run while VPN was disabled.

For applications that are being split tunneled, the synthetic test does not perform a trace path to display a hop-by-hop detailed topology on the UserUser Details page for the specific application. The telemetry from the application and network performance tests are collected and available on Autonomous DEM.

Prisma Access LocationsTopology View does not visually identify the hop details.

Synthetic tests from Prisma Access location vantage points are performed on all Prisma Access locations within a given region, even if you have not deployed the infrastructure to that specific location. You may see additional locations on the Prisma Access Locations page.

When you install GlobalProtect app 5.2.6 on macOS devices, the pop-up prompt appears, prompting end users for administrative privileges to modify system settings.

Workaround: Select OK so that the pop-up prompt does not appear again.